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M
MitchellUVT
Participating Frequently
August 30, 2018
Question

Cannot insert or add JPG/JPEG files into PDF (Acrobat XI Pro)(Windows10)

  • August 30, 2018
  • 1 reply
  • 6881 views

Hello!

I have an end user that is having issues working in Acrobat XI Pro on a new windows 10 desktop.

They cannot insert PNG's, BMP's, but NOT JPG's (or JPEG's) into PDF's. I cannot find anything in logs, Event Viewer, etc. And I cannot seem to find an answer elsewhere.

I tried a reinstall, a repair, uninstalling and installing an older revision of XI Pro, but nothing works.

Version installed now is XI Pro 11.0.23.

Any help would be so nice! please let me know! Thank you!

This topic has been closed for replies.

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
August 31, 2018

Hi MitchellUVT,

As per the issue description mentioned above,  you are facing issue when trying to insert images in a pdf, is that correct?

Could you try rebooting the machine once if you haven't already and check if that helps. Also, let us know if this happens with a specific pdf file or with other pdf files as well? Try replicating the issue with another pdf file and check if the issue still persists.

Thanks,

Shivam

M
MitchellUVTAuthor
Participating Frequently
August 31, 2018

I have tried that as well.

Issue persists through all PDF's, rebooted multiple times and still the issue persists.

M
MitchellUVTAuthor
Participating Frequently
September 5, 2018

bump?

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