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kevinhmsb
kevinhmsb
New Participant
September 12, 2017
Question

Comment Icon is there but comment is empty

  • September 12, 2017
  • 5 replies
  • 6371 views

Having issues with PDF comments. The icon for the comment is on the pdf, but when you hover over it or go to comments it acts as if the comments do not exist. Haven't been able to find a fix for this. It is happening to new pdfs as well as pdfs dating back months ago (that were previously working just fine until recently). This poses an issue (especially with the older pdfs) as these pdfs get regularly audited and the comments contained a reason for performing certain tasks that get audited. Without these comments there is no explanation for the auditors as to why something was done. Anyone come across a way to get the comments to show up normal? None of these PDF's were altered so I'm not sure what happened.

Thanks!

This topic has been closed for replies.

5 replies

stephantran
stephantran
New Participant
January 15, 2020

Same problem here-kinda infuriating , any resolution on this. We're using CC Acrobat DC with a subscription

icecreamforeverbody
icecreamforeverbody
New Participant
January 14, 2020

I'm also struggling with this issue as well. It's about 1/5 comments. It's also not just an adobe issue as I'm receiving the file this way. I tried in preview mode on mac and that didn't help either. Any success? 

joel92389
joel92389
New Participant
March 4, 2019

I'm guessing this still wasn't fixed?? I'm having the same issues where clients are sending across markups in PDF's and i'm getting 1 or 2 empty comments out of every 10. The comments are visible on their computer but somehow get lost when sent to me? I'm using Adobe Acrobat DC with my creative cloud subscription. But they have an older version of Adobe Reader. Is there a possibility there is a issue opening files between old software and new ??

B
Beat Schaffner
New Participant
January 30, 2019

Having the same problem. Nay update?

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
September 13, 2017

Hi Kevinh,

As per the issue description mentioned above, comment icon is visible in the pdf but when hovering over the icon, its empty, correct me if this is not what you are referring to.

Could you let us know the application you are using to open pdf- Adobe Reader/ Adobe Acrobat?

And, the version of the application installed on the machine: Identify the product and its version for Acrobat and Reader DC

Which operating system you have on the machine- Mac/Windows?

The option are you selecting under Comment?

Below is the screenshot of the tools available under Comment:

Thanks,

Shivam

    kevinhmsb
    kevinhmsbAuthor
    New Participant
    September 29, 2017

    Hello,

    Yes you can see the little icon, but when you hover over it, it's as if the icon isn't actually there as there is no comment. If you go to the comments sections, there are no comments listed. It's as if the comment disappeared and just left the icon behind.

    We are using Adobe Reader XI Ver 11.0.22

    Windows 7 Pro

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    October 2, 2017

    Thanks for sharing the details with us.

    Please try repairing Reader by clicking "Repair Installation" under Help menu. Reboot the machine after repair and try again.

    -Shivam

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