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New Participant
June 13, 2021
Answered

Copying and pasting UTF-8 text removing accented characters

  • June 13, 2021
  • 5 replies
  • 7991 views

Since the past 4 days, some Acrobat/Adobe Creative update - Mac version - came up and I cannot copy and paste a text inside a PDF correctly anymore.

If I try to copy something with UTF8 or Latin encoding, the accented characters do not show up into clipboard.

Example:

Original text:

Como já sabem, o sistema é oferecido gratuitamente às Associações filiadas , mas é preciso aceitar os termos e condições, já que o sistema é desenvolvido para ser adequado às necessidades gerais, não de seus filiados – pelo motivo de que necessita seguir regras e manter um padrão elevado em controle de resultados, ranking, recordes e competições.

 

Pasted text: 

Como j  sabem, o sistema   oferecido gratuitamente  s Associa  es filiadas  , mas   preciso aceitar os termos e condi  es, j  que o sistema   desenvolvido para ser adequado  s necessidades gerais, n o de seus filiados – pelo motivo de que necessita seguir regras e manter um padr o elevado em controle de resultados, ranking, recordes e competi  es.

 

It is not a Mac problem, since the original text was copied/pasted from Microsoft Word.

Reinstalled Adobe Acrobat and did not work. It is not a "font" problem since it happens with every single PDF file, from different sources. Installed Acrobat Reader, same thing.

Screenshots show that the º and ª characters are not correctly copied from Acrobat.

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

Hope you are doing well and sorry to keep you waiting.

 

The new version 22.1.20085 is now available for Adobe Acrobat/Reader DC.

Please update the application from the help menu > Check for updates and reboot the computer once and see if that helps.

 

For more info about the new version please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-march-2022-updates-are-l...

 

Regards

Amal

5 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
March 9, 2022

Hi there

 

Hope you are doing well and sorry to keep you waiting.

 

The new version 22.1.20085 is now available for Adobe Acrobat/Reader DC.

Please update the application from the help menu > Check for updates and reboot the computer once and see if that helps.

 

For more info about the new version please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-march-2022-updates-are-l...

 

Regards

Amal

Participating Frequently
March 9, 2022

Thank you for following up and letting us know of the update, whcih does seem to fix the issue of accented characters not copying when copy/pasting form a PDF document.

 

FYI, the Creative Cloud 2022 did not show there being an update, and I had to uninstall and reinstall it in manually in order to get the updated version onto my computer.

You may want to look into the issue(s) about why Creative Cloud did not give notification of the update, nor it failing to update automatically (as it is supposed to) with the "update automatically" enabled (which I have it set to).

willliamstoa
Participating Frequently
January 13, 2022

Hi, guys!

Yesterday I started to experience the very same thing reported by Nanda Romero. 

What should I do to get everything working again?

Accented characters are not being taken into consideration while copying and pasting.

The language used in the pdf file is Portuguese(Brazil). 

 

Adobe info:

Architecture: x86_64

Processor: Intel

Build: 21.11.20039.0

AGM: 4.30.115

CoolType: 6.0.3

JP2K: 2.0.4.50016

 

Macbook pro (13-inch, Mid 2012)info:

Mac OS Catalina 10.15.7

 

thanks in advance.

 

Participating Frequently
January 13, 2022

Same here. Started happening to me earlierr today. Never had this problem before but after updating Acrobat today (because it suddenly would not launch said it was updating, so uninstalled and re-installed Acrobat) this issue started.

If I select ext and click "edit text" form within Acrobat, and copy the text, the accented characters do copy to the clipboard.

 

But that is the only way to get it to copy accented characters now.

New Participant
January 15, 2022

Hello ! Same here ! Very frustrating – tryed every corrective update, still not working. 

Will try again :(…

 

gauravs43202023
Adobe Employee
Adobe Employee
June 23, 2021

Hello,

 

Thanks for your time and for your cooperation on this.

Hope you are doing well.

The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone

Download the setup, run it, reboot the machine (if possible) and check the app functionality.

To know more about the latest update, you can refer to this article: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone

Let us know if you still experience any issues.

 

Regards,
Gaurav Sharma

gauravs43202023
Adobe Employee
Adobe Employee
June 16, 2021

Hello,

 

Thanks for reporting the issue.

 

Issue is reproducible at our end.

Has forwarded it to our engineering team.

Sorry for the inconvenience.

 

Acrobat DC users -> For  now as a workaround, please use "Copy With Formatting" option available on right click context menu (right beneath "Copy" option). 

 

-Gaurav

New Participant
June 13, 2021

Just downloaded FoxIt PDF Reader: copy/paste worked perfectly, just like the before-update Acrobat...

The great difference? I'm not paying $30/month to get a software that suddenly did not work as expected after an update...

BTW, version Adobe Acrobat Pro DC 2021.005.20048

Architecture: x86_64

Build: 21.5.20048.436468

AGM: 4.30.107

CoolType: 5.14.5

JP2K: 1.2.3.48698

mgborras
New Participant
June 13, 2021

Thank you, Nanda Romero! That happened to me yesterday too. I've just downloaded FoxIt and it runs!