Participating Frequently

Question

Exported PDF links work for me, but not for client

Forum|Forum|7 years ago
December 15, 2018
3 replies
4262 views

Hello. I have 2 ebooks that I just created and sent to clients, and while the hyperlinks and bookmarks all worked fine for me, they are both telling me that the links do not work for them. I've been producing these ebooks for months now with no issues, and suddenly the links don't work (for them).

I sent them PDFs exported from Indd CC 2018 using the same PDF presets as always and then also as an interactive PDF and neither of them work for the client. I'm out of ideas. I have already contact Adobe Chat support, but they were not helpful. When I uploaded the files and the links worked for them, they gave up on trying to help and indicated that it is the clients' problem. But I think my client knows how to open a pdf.

Has this ever happened to anyone else? Is there a fix?

Thanks in advance,

Natalie

Create PDFs

This topic has been closed for replies.

T

Test Screen Name

Brainiac

That is interesting, and suggests there is hope that you can get it working for your client. %23 might be a code for hash, "#". Look closely at how your links are defined. Examine also with the link tool in Acrobat to see what the link destination is.

If you can share the file publicly and post a link, that would speed things up, but I realise you might not be able to do that.

If not, and you're stuck, please tell us exactly how you make the link, what you type etc.

nchupilAuthor

Participating Frequently

Sorry, I don't understand "Examine also with the link tool in Acrobat."

I have uploaded the .indd and 2 pdfs (one exported using the default Acrobat settings (with the "Hyperlinks" box checked), and the other one as an Interactive PDF here:

Dropbox - Link problem - Simplify your life

My process is to click the linked text in the client's original Word doc, follow the link to the web page and then copy the URL from the address panel at the top (in the browser), and then paste that into the Hyperlinks palette (inside Indd) with the link text selected.

try67

Community Expert

What exact link demonstrates this issue?

Dov Isaacs

Brainiac

Exactly what are your clients opening up the PDF files with, i.e., what application?

Not all programs (including browsers) that can allegedly open and display a PDF file fully support the PDF standard. What happens if your clients open up the PDF files with Adobe Acrobat Reader (i.e., the free version)?

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

nchupilAuthor

Participating Frequently

She had told me it was "both in browser and preview application." I've asked her for specifics and will provide her response when I receive it. Thanks.

try67

Community Expert

Apple Preview, if that's what they mean, is a notoriously buggy application that doesn't handle PDF files well at all, and will in fact corrupt PDF forms, simply by opening them. And most browsers now use their own internal PDF plugins, which also tend to be sub-par.

kglad

Community Expert

[moved from Adobe Creative Cloud to Creating PDFs]

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded