Participant

Question

I am getting an "out of memory" error when redacting a pdf. PLEASE HELP!!!!

Forum|Forum|8 years ago
September 5, 2017
3 replies
33571 views

I have Adobe Acrobat Pro XI on 10 of my users desktops and as soon as they go to verify redactions the memory on the machine goes off the charts and then I get a "out of memory" error.

Anyone have a fix for this?

This topic has been closed for replies.

AnandSri

Community Manager

Hi Steveisp,

Please download the update manually from the following link: Overview — Acrobat and Adobe Reader Release Notes

Please choose the

17.011.30066 Out of cycle update, August 29, 2017

once the updates are downloaded and installed, restart the machine and check.

Let us know how it goes.

Regards,

Anand Sri.

M

mariop04140723

Participant

Hi Anand Sri,

Could you please assist, got the same issue with my Acrobat Pro XI (ver.11.0.23), tried to combine two files (total: 2097kb), even viewing 1 pdf file, it takes time to load then will give an 'out of memory' error. tried emptying the Temp folder, restart the machine and error still the same. Many thanks for the assistance in advance.

AnandSri

Community Manager

Hello Mariop,

Sorry for the delayed response and inconvenience caused. Please install any pending updates of Acrobat 11 from help>check for updates, reboot the machine after installing the updates and see if this brings any difference.

If the issue persists, please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat 11 from Download Acrobat XI, Acrobat X

Also, try if disabling Protected Mode in Adobe Reader helps [Edit | Preferences | Security (Enhanced)].

Note: Disabling the Protected mode is only for testing purpose, please enable it back.

Is it specific to one PDF file or with all the PDF files? Try combining other PDF files and see if this issue is reproducible?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

AnandSri

Community Manager

Hi Steveisp,

Please share the dot version of Acrobat installed on the machine from Help>About Adobe Acrobat.

I have also sent a Private message with some information, please check the Inbox.

Regards,

Anand Sri.

S

Steveisp0425Author

Participant

The version I have installed now is Adobe Acrobat Professional DC 2015.006.30033

AnandSri

Community Manager

Hi Steveisp,

As per the description above, you are getting Out of Memory when trying to apply redaction to a PDF, Is that correct?

Please try emptying the TEMP folder and see if that helps.

This error usually occurs, if you run too many memory-extensive applications simultaneously. So try performing those redaction tasks after closing some of the background processes/applications.

You may also check for any pending updates from Help >Check for updates.

Let us know how it goes.

Regards,

Anand Sri.

S

Steveisp0425Author

Participant

Anand Sri,

Thank you for your suggestions however none of them have worked. I upgraded my 10 users to Acrobat Pro DC and tried to "apply the redaction" changes. It starts the changes and the bar goes across the bottom. It then gets to about 75% done and then gives me the error, "out of memory". Also I watch the task manager and see the memory going up to around 2.80 gig's on Adobe Acrobat process!!

I backed off the last update from Microsoft, downgraded them to Adobe Acrobat Pro X and still no luck. I have deleted all temp files and made sure the pagefile is not set. I also added 4 gig's of RAM to bring the machine to a total of 8 gigs......

There has to be a memory leak in our version of Acrobat????

Any further help would be much appreciated.

This is an urgent issue.

Thanks,

Steve

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