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howdie165
New Participant
September 27, 2012
Answered

insufficient data for an image

  • September 27, 2012
  • 3 replies
  • 41794 views

I just recently stated getting this message whenever I open a Adobe file.  I am using pro version 9.5.2.   I can view the file but it is very blurry.   If I optimize the file or reduce the size it corrects the problem.  Any ideas?

This topic has been closed for replies.
Correct answer Nikhil.Gupta

Acrobat engineering would like to inform users facing this issue that the latest Reader XI release (available for download from http://get.adobe.com/reader) fixes this problem. Users are requested to download the latest version at the earliest to avoid encountering this error going forward. As mentioned earlier, the team is working actively towards fixing the problem in earlier versions (10.x and 9.x) as well and expects to deliver a solution by Q1 2013. For more details, you may refer to the blog post here

3 replies

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Gloriaeg
Participating Frequently
October 17, 2014

As of 10/16/14, I am getting a "The document could not be saved. Insufficient data for an image" after I combine the files and then save it.  I downloaded the latest version of Acrobat Pro X1.  Is there any updates?

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Test Screen Name
Braniac
October 17, 2014

There are many causes of this, so it's impossible to say if there is a specific solution. Perhaps you can share a file publicly for us to examine. In fact "before" and "after" files. You cannot post files in the forum, however.

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Anonymous
January 7, 2014

The issue is NOT fixed in 11.0.5! That was a lie!!!

Try this f.ex.

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Test Screen Name
Braniac
January 7, 2014

Maybe, maybe not, but you seem awfully sure. Such is your rudeness I don't feel inclined to spend a second more looking at it.

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Anonymous
September 28, 2012

Look here:  http://blogs.adobe.com/dmcmahon/2012/08/21/acrobat-insufficient-data-for-an-image-error-after-updating-to-10-1-4-or-9-5-2/

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Adobe Employee
Nikhil.GuptaCorrect answer
Adobe Employee
October 17, 2012

Acrobat engineering would like to inform users facing this issue that the latest Reader XI release (available for download from http://get.adobe.com/reader) fixes this problem. Users are requested to download the latest version at the earliest to avoid encountering this error going forward. As mentioned earlier, the team is working actively towards fixing the problem in earlier versions (10.x and 9.x) as well and expects to deliver a solution by Q1 2013. For more details, you may refer to the blog post here

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Test Screen Name
Braniac
July 2, 2013

So what is wrong with the output file? Image stream encoding? JBIG2Decode filter is used in the original file as well and it renders in the Reader just fine.

Is there something preventing the Reader to process image stream? (Any security reasons? https://blog.avast.com/2011/04/22/another-nasty-trick-in-malicious-pdf/)

Or the JBIG2Decode filter is simply not supported by Adobe Reader?


And, no, I don't see it as a modern security issue. The problem goes all the way back to Acrobat 5, long before such things were worried about.

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