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SaintFelixSchool
SaintFelixSchool
New Participant
January 9, 2018
Question

Not displaying all my printers, only the default

  • January 9, 2018
  • 1 reply
  • 8091 views

We have distributed Adobe Reader DC v2018-009-20050 across the site in order to try and resolve the same issue with Adobe Reader XI but there is still no change.

I can logon to a PC in the Staffroom and see that there are 4 print queues assigned to the PC and all the print queues are available in a multitude of applications with the exception of Adobe Reader.  Adobe Reader is only giving us the option to print to the default printer on the machine.

This has been replicated in various locations across the site but cannot find any solutions.

Please advise.


Thanks

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
January 25, 2018

Hi SaintFelixSchool,

Sorry for the delay in response.

If I understand your issue correctly, the issue is you get only one printer on the list when you try to print the PDF using Adobe Acrobat Reade DC. Am I correct?

Adobe Acrobat Reader DC shows the printer installed on your machine.

As the 4 printer shows in other application, please try once the steps mentioned in this forum link printer not listed in printer list

Check if that resolves the issue.

Let us know if the issue still persists.

Regards,

Meenakshi

SaintFelixSchool
SaintFelixSchoolAuthor
New Participant
January 25, 2018

Hi there and thanks for the response.

However, it makes no sense to me. We have no directly connected printers as they're all delivered via GPO.

Please advise.

    SaintFelixSchool
    SaintFelixSchoolAuthor
    New Participant
    March 16, 2018

    Surely others are having this issue too!?!

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