"The Selected Color Format is not supported" error

Forum|Forum|7 years ago
November 6, 2018
10 replies
3959 views

Hi,

I've seen this error message posted at least half a dozen times since 2014 and still no solution, but I figured, what the heck, might as well post the question again.

So, I'm running Adobe Acrobat Pro 2017 (17.11.30105.303785) on a Mac running OS 10.12.6. I'm trying to scan to my HP OfficeJet 3830 in "Color" from Acrobat. I can successfully scan in "Text" or "Black & White", but when I try to scan in "Color", I get the dreaded "The Selected Color Format is not supported" error message.

Using the default HP scanning tool, though, I can scan in color successfully. I just get gigantic sized PDF files, which totally stinks.

Adobe, please ask me any and as many questions as you want and I will answer them. Please, for the love, just fix this issue.

This topic has been closed for replies.

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Lianne16B8

Participant

I just installed Acrobat Pro 2020 Mac and I have hte same problem with my canon MG7720. I also have a PC and have zero issues with Acrobat DC Pro on that machine

1

1074Jackson

Participating Frequently

Kind of makes you think that one should not pay for applications that are not supported.

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Mackita98A4

Participant

I'm also having trouble. ADOBE PLEASE FIX

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Tony Wright

Participant

I too have this problem. Has anyone solved it?

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MISTER TEE

Participant

The fact that Adobe has still nopt addressed this here is the reason why they suck

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Harsha Vardhan5FC5

Participant

I know this is not the solution, but a way around to ensure that we can scan on Mac and create PDFs. If you are using HP printers/ scanners, use HP Easy Scan app, which has a normal PDF and an OCR PDF creation option - https://apps.apple.com/in/app/hp-easy-scan/id967004861?mt=12.

I have used this, and it is easy to use and solves the purpose.

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zachariasd92488880

Participant

Thamks, but this is not the isuue. When working in Adobe as archiving tool it would be helpfull if I can create a PDF file in color by scanning within the toolbox of Adobe pro.