Screen freezes when I add files to combine files

Question

I purchased the pdf package specifically for this feature. It worked the very first time. Now, when I add a file, the entire screen becomes shaded and frozen. Grrr!

kristyb33 · Accepted Answer

Thanks for your help, but it worked out. It seemed that an Adobe pop-up about getting Adobe Pro was open. When I closed the pop-up, everything started working again.Kristy

Meenakshi Negi · Answer

Hi Kristyb,

As you have mentioned above, you are using the Adobe PDF package to combine files.

Could you please let us know if the screens freeze on adding a particular file?

Please let us know if you are combining multiple PDFs to single PDF, or if you are trying to combine other format files to one PDF.

It would be helpful if you can share the screen when you add a file to combine.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

We will be waiting for your response.

Regards,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded