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Sign in in Acrobat Std 2017 no longer working

Community Beginner ,
Aug 14, 2020

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So, I use Adobe Send and Track for Outlook paired with my Adobe Std 2017. The problem is that I cannot longer use it since it tells me there is no Adobe ID.

 

I went to sign in in Acrobat, and the buttons just do nothing at all.

If I go through the help menu, it shows my ID as being logged in, but the top right keeps saying "Sign IN" instead of showing my ID. If I go to the "Document Cloud" section in the left pane, and try to sign in, the same behavior.

 

I tried Repairing, reinstalling, uninstalling, and cleaning up with the Adobe Acrobat cleanup tool, I tried a new user in my computer, and nothing seems to change the behavior. I also made sure I have the latest Acrobat and Windows 10 updates.

 

The help menu says I'm logged in, but the rest of the software acts as if I was not logged in.

 

Any help?

 

Thank you.

Hi,

 

Some changes have been made to fix this issue.

Could you check after clicking at sign-in, in Acrobat 2017, that it fixes the issue?

If that doesn’t work, sign-out from Help and sign-in again. 

 

Thanks,

Sumita

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Crash or freeze, General troubleshooting

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Sign in in Acrobat Std 2017 no longer working

Community Beginner ,
Aug 14, 2020

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So, I use Adobe Send and Track for Outlook paired with my Adobe Std 2017. The problem is that I cannot longer use it since it tells me there is no Adobe ID.

 

I went to sign in in Acrobat, and the buttons just do nothing at all.

If I go through the help menu, it shows my ID as being logged in, but the top right keeps saying "Sign IN" instead of showing my ID. If I go to the "Document Cloud" section in the left pane, and try to sign in, the same behavior.

 

I tried Repairing, reinstalling, uninstalling, and cleaning up with the Adobe Acrobat cleanup tool, I tried a new user in my computer, and nothing seems to change the behavior. I also made sure I have the latest Acrobat and Windows 10 updates.

 

The help menu says I'm logged in, but the rest of the software acts as if I was not logged in.

 

Any help?

 

Thank you.

Hi,

 

Some changes have been made to fix this issue.

Could you check after clicking at sign-in, in Acrobat 2017, that it fixes the issue?

If that doesn’t work, sign-out from Help and sign-in again. 

 

Thanks,

Sumita

TOPICS
Crash or freeze, General troubleshooting

Views

74

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Aug 14, 2020 0
Adobe Community Professional ,
Aug 14, 2020

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Please reach out to Adobe employee sumitash1  in this thread: https://community.adobe.com/t5/acrobat/unable-to-sign-in-connect-to-document-cloud-in-acrobat-pro-20...

 

It seems like another user just reported a similar issue.

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Aug 14, 2020 1
Adobe Employee ,
Aug 16, 2020

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Hi,

 

Thanks for reporting the issue, sorry for the inconvenience caused, we are looking into it.

 

Reagrds,

Sumita

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Aug 16, 2020 1
Adobe Employee ,
Aug 17, 2020

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Hi,

 

Some changes have been made to fix this issue.

Could you check after clicking at sign-in, in Acrobat 2017, that it fixes the issue?

If that doesn’t work, sign-out from Help and sign-in again. 

 

Thanks,

Sumita

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Aug 17, 2020 2
Community Beginner ,
Aug 17, 2020

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Hi Sumita,

 

It worked, now I can login and use Send and Track again!

 

Thank you!

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Aug 17, 2020 0