Strikethrough text tool automatically crosses out too much

Report · Jul 03, 2020

I want to delete quotation marks around a short word. I can delete the opening quotation marks fine, but when I delete the closing quotation marks, Adobe strikes through the whole word. How can I adjust the tool to strike through only what I indicate and nothing else?

Report · Jul 03, 2020

Hi Traceymoore

We are sorry for the trouble. As described the strikethrough text tool crosses out too much when you try to strike through the quatation marks.

We need some more information for a better undertsnading:

Is this a behavior with a particular PDF file or with all the PDFs that you try to strike through? Please try with a different file and check. If its a file specific issue please share the file with us for testing. Also, please share the the video recording of the issue for a better understanding.
What is the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Adobe Acrobat/Reader DC.
Make sure yuou have the latest version installed. Go to Help > Check for Updates.
Are you on a Windows or Mac machine and what is the version of the OS?

We are here for help, just need more information.

Regards

Amal

Report · Jul 13, 2020

Hi, Amal. This is with all PDF files, not just one.

I am on Windows 10 and have Adobe Acrobat Continuous Release version 2020.009.20074.

Although I do not have a video, I have a sample page with the issue highlighted. I'll be happy to send/attach the PDF if you let me know how to get it to you. (I don't see an option to attach a file here.)

Thank you!

Report · Jul 17, 2020

Hi there

Thanks for sharing the information.

Please share the sample PDF file and the screenshot of the issue so we can check it at our end.

Please upload the file to the document cloud https://documentcloud.adobe.com/link/home/ generate the link and share it with us.

Regards

Amal

Report · Jul 17, 2020

Thanks, Amal! Here is the link to the sample page:

https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:8a2a645c-fcdf-424e-8f31-77402a7f1c9...

Report · Jul 05, 2020

I have found that behavior to be common. There is no way to adjust the sensitivity of the strikethrough tool. I would reccomend adding a note in the pop up to indicate that you just want the closing quotation mark crossed out. It's not ideal, butwhoever is responsible for incorporating the changes into the native document should see the note and make the edit accordingly.