Unable to merge Excel files

[matthewg33220737]

Good Morning,

One of our users is suddenly unable to merge Excel files.  She used to do it on a regular basis without any issues.  She has Office 2016 which we have since removed and reinstalled, but that did not fix it.  She was using Acrobat 11 Std which is nearing end of life so I upgraded her to Acrobat DC Std today.  Unfortunately, that still did not resolve the issue.  She is still able to combine Word files, but it errors out when doing Excel files.  A yellow triangle with an exclamation point appears over each file as it tries converting it (Excel doesn't pop up either), and when it gets to the end of the files, it display the error “No PDF file was created because Acrobat encountered an unidentified error”.  I appreciate any assistance you can provide!

Thanks,

Matt

[Adorobat · Accepted solution]

Hi Matt,

Could you let us know if you are still experiencing this issue? If yes, please try troubleshooting steps given below:

1- Update Acrobat to the latest patch and see if that resolves the issue. Click check for updates under help menu. You may also download updates manually using this link: Adobe software and product updates

2- If that doesn't work, try repairing Acrobat installation by clicking repair installation under help menu. Reboot the machine after repair and try again.

3- If using combine files option in Acrobat to combine files, try selecting excel files in windows explorer > right-click and select combine files in Acrobat.

You may also refer to the link given below discussing the similar issue:

https://forums.adobe.com/message/3757626#3757626#3757626/Acrobat%20Windows

Feel free to update this discussion if you need any further help.

Shivam