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S
steiner075@gmail.com
Participant
May 29, 2020
Answered

Unable to process the page because the Paper Capture recognition service experienced an error. (6)

  • May 29, 2020
  • 3 replies
  • 21937 views

When I try to process a text recognition on multi-page pdf documents (about 50 pages scanned with a document scanner), after some pages this error message appears: "Unable to process the page because the Paper Capture recognition service experienced an error. (6)"
Acrobat version: Adobe Acrobat Pro DC, version 2020.009.20065,

OS version: Win 10 pro 2004 / Win 10 pro 1909

It was working about two months ago. Now when I run the text recognition on the same documents it worked with 2 months ago, I get this error.

Adobe support could not help me, they suspect that the content (the scanned pdf documents) are the reason for this problem.

Does anyone know about this or is there a solution for this problem?

 

    Correct answer Fra Charles0101

    Try going to Tools, Page, Split Document, and break up into smaller documents.

    Then when OCR'ing, instead of taking one document, take the option to OCR multiple documents.

    I am assuming this would save and close each document before starting the next, and not exhaust the memory. 

    Then combine them into one document. Perhaps if you save as a reduced size pdf it would then also combine the different font files.

    God bless.

    3 replies

    S
    social_Laughter4260
    Participant
    February 25, 2025

    I had a user that had this on multiple computers.  All other fixes didn't work.  I was able fix it by disabling the preference sync in adobe and the deleting the user preferences to reset them.

    edit - preferences - adobe online services - uncheck sync preferences across devices

    C:\Users[username]\AppData\Roaming\Adobe\Acrobat\DC\Preferences    Delete preferences folder

    Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat[DC/2017/2020]    Delete registery key

      K
      Kert1000
      Participant
      September 18, 2024

      To fix this, you will need to copy the files from the iDRS15 folder to the plug_ins folder in Acrobat:

      1. Navigate to this folder: C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture\iDRS15.
      2. Copy all .dll files from this folder.
      3. Go back to the plug_ins folder (C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins\) and paste the .dll files.

      This should work properly now. Try running OCR using the Enhanced Scans tool, the Edit PDF tool, or exporting to Word.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      June 3, 2020

      Hi there

       

      We are sorry for the trouble and the delay in response. AS described you are getting the error 'Unable to process the page because the Paper Capture recognition service experienced an error'

      Please try the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/acrobat-could-access-recognition-service.html and see if that works

       

      Let us know how it goes

       

      Regards

      Amal

      S
      steiner075@gmail.comAuthor
      Participant
      June 3, 2020
      I followed the steps described in the link, without success.
      Problem is still unsolved.
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