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paulm3397456
Participating Frequently
October 10, 2017
Question

Unable to save PDF with Encrypt Security Settings - Bad Parameter

  • October 10, 2017
  • 2 replies
  • 8489 views

After entering the following information on the Password Security Settings

I then try to save the document with these settings I get the following message

Any help is appeciated.

This topic has been closed for replies.

2 replies

P
paulm3397456Author
Participating Frequently
February 22, 2018

Hi Shivam,

Sorry we have just seen this response.

This issue is still happening and happens on all PDF documents.

This version I have installed is Adobe Acrobat Pro DC

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
February 22, 2018

Hi Paulm,

Thanks! Would you mind sharing the dot version of Acrobat running on the machine? You can check the dot version by launching Acrobat > click Help > select About Adobe Acrobat Pro DC.

Also, could you please share one of the pdf files with us? You may refer to the steps given in this link on : How to share a file using Adobe Document Cloud

-Shivam

P
paulm3397456Author
Participating Frequently
February 22, 2018

Hi Shivam,

I have since had to install the following Adobe version due  to another issue with Adobe Acrobat DC Standard.

I now have the following version installed and am still have the same issue.

Adobe Acrobat XI

Version 11.0.23

I will upload a PDF document via the link.

Thanks

Paulm

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
December 22, 2017

Hi Paulm,

Sorry for taking so long in responding to your query.

Are you still experiencing this issue? If yes, please try with another pdf file and check if this behavior still continues.

Also, let us know the application - Reader/ Acrobat and dot version of the application installed on the machine. To check the version in Reader/Acrobat: Identify the product and its version for Acrobat and Reader DC

Thanks,

Shivam

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