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kingsmead
Participant
January 17, 2018
Question

using send for signature, i have no confirmation email in out tray, or customer signed email

  • January 17, 2018
  • 1 reply
  • 1932 views

i'm using send for signature, everything ok, sending to customer, everything ok. However, normally i receive a email of the send document. After the customer has digitally signed and carried out their tasks, i don't receive the confirmation email. Everything was fine last week.....

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1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
February 21, 2018

Hello Kingsmead,

Sorry for the delayed response and inconvenience caused. As per the description above, you are not getting the confirmation email after the user has signed the document, Is that correct?

May I know which application are you using to Send the document for Signature? What is the dot version of the application installed, to identify refer to Identify the product and its version for Acrobat and Reader DC Link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Try sending the document for signature using the link https://corporate.na1.echosign.com/public/compose 

Also, check the notification/alerts settings on Adobe Sign Profile by Navigating to the location:

  • Click on your name in top right corner after log-in with your current Adobe ID and password on the link https://corporate.na1.echosign.com/public/compose
  • Choose My Profile.
  • Under Personal Preferences,>Click on My Events/Alerts.
  • Make sure the email option of Agreement Viewed, Agreement Signed or approved, Agreement Sent and other options are selected.
  • Save the changes and try sending the PDF file again for signature.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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