Skip to main content
J
jenl37061950
Participant
October 25, 2019
Question

When I try to combine multiple PNG files to a PDF doc in Acrobat I get an "unknown error".

  • October 25, 2019
  • 2 replies
  • 712 views

When I try to combine multiple PNG files in Acrobat to 1 PDF I get "unknown error" after the it processes the first page.  

This only seems to be an issue for PNGs, as it will let me combine JPEGS.

Mac OS Mojave 10.14

Acrobat Pro DC...up to date.

 

This was my go-to method for combining catalogs and now it's suddenly stopped and it's the worst. Help!

    This topic has been closed for replies.

    2 replies

    A
    Adobe Employee
    adeep93
    Adobe Employee
    November 13, 2019

    Adobe Acrobat DC and Reader DC official update (2019.021.20056) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

     

    More information about this release is here:https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2019qfe3...

     

    Please try it out and let us know your feedback!

    Thanks for your patience and support!

     

    Aakash Deep

    (Acrobat Desktop Team)

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    October 26, 2019

    Can you describe the steps that you were following before this happened to combine those files?

     

    Is there also a screenshot you can share?

    And, did you notice if this started happening after updates were applied in your system?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices