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fomf
New Participant
December 6, 2014
Answered

Adobe Converting jpeg files - why?

  • December 6, 2014
  • 1 reply
  • 960 views

Why does Adobe convert all my jpeg files to pdf?  That includes all my photographs, everything.  How do I stop this and how do I convert my files back to their original status?

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Correct answer Sara_Forsberg

Hi fomf,

That's perplexing! Can you please tell me a bit more? Did you recently subscribe to one of the Acrobat online services or download Adobe Reader?

It sounds like the filename association for JPEG files has become confused, and your operating system thinks it should open JPEG files with Adobe Reader. Is that what's happening? If so, you can reset the filename association easily. Are you on Mac OS or Windows? Let us know, and we'll point you in the right direction for resolving that confusion.

Best,

Sara

1 reply

S
Community Manager
Sara_ForsbergCommunity ManagerCorrect answer
Community Manager
December 6, 2014

Hi fomf,

That's perplexing! Can you please tell me a bit more? Did you recently subscribe to one of the Acrobat online services or download Adobe Reader?

It sounds like the filename association for JPEG files has become confused, and your operating system thinks it should open JPEG files with Adobe Reader. Is that what's happening? If so, you can reset the filename association easily. Are you on Mac OS or Windows? Let us know, and we'll point you in the right direction for resolving that confusion.

Best,

Sara

F
fomfAuthor
New Participant
December 7, 2014

Thanks Sara

That was the problem and is now resolved.  I was terrified, having lost a whole lot of my data and pictures due to a rubbish cloud backup from some dumbo's called Cleverbridge, I know thought I was losing what I had recovered by having them converted into pdf's. And this was because, with the new Adobe that I purchased there was cloud something or another (that I am avoiding) and ....... Anyway, it's all resolved and I can relax again.  Thanks so much.

Kind regards

Douglas

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
December 7, 2014

Hi Douglas,


Glad to hear that all is OK!


Sara

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