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Hana60479575
New Participant
October 22, 2015
Answered

ADOBE *EXPORTPDF SUB 800-833-6687 CA

  • October 22, 2015
  • 12 replies
  • 50767 views

I purchased Adobe converter for use for one year.  I did not renew the service.  I was away and when I checked my credit card I was charged automatically for the this year.   On October 13, I called  Adobe and a  lady from India picked up and helped to cancel the service and for refund she asked me to go to Adobe site and chat.  I did that and he(Supraja) said it is all taken care and Adobe will refund it to my account within 5-7 days. However, I am not going to be refunded full.  Not only I am not receiving full refund for the service I did not renew (Unauthorized transaction) but also I have NOT received a refund and it is 9 days already.

    This topic has been closed for replies.
    Correct answer AadeshSingh

    Hi hana60479575,

    I am exreamly sorry for the inconvenience caused.

    I have emailed to the concerned team asking for the refund status, once I will have that on Monday, I will communicate the same to you.

    Regards,

    Aadesh

    12 replies

    Show previous replies
    Money_deducted_by_adobe
    Money_deducted_by_adobe
    Participating Frequently
    July 7, 2016

    Hi

    This is very unfortunate , when i see my account there was amount be deducted by adobe without my knowledge .

    This is not acceptable

    AadeshSingh
    Community Manager
    AadeshSinghCommunity ManagerCorrect answer
    Community Manager
    October 24, 2015

    Hi hana60479575,

    I am exreamly sorry for the inconvenience caused.

    I have emailed to the concerned team asking for the refund status, once I will have that on Monday, I will communicate the same to you.

    Regards,

    Aadesh

    yanalshekem
    yanalshekem
    New Participant
    February 16, 2017

    DEAR ADOBE,

    ​

    ​MY CREDIT CARD HAS BEEN CHARGED EUR 24.54 FOR AN ITEM DESCRIBED AS ADOBE EXPORTPDF SUB 800-833-6687 IRL. I HAVE NOT AUTHORIZED SUCH A TRANSACTION AN REQUEST FOR AND IMMEDIATE REFUND AND CANCELLATION OF MY REGISTRY IN YOUR SYSTEM.

    ​

    ​AWAITING YOUR QUICK REPLY.

    ​

    ​REGARDS,

    ​

    ​YANAL SHEKEM

    [personal information removed by moderator]

    M
    mschris1224
    New Participant
    March 15, 2017

    Hi Gulati1971,

    Apologies for the bad experience you had.

    Please refer to the link below for the cancellation of your subscription:

    Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

    Let us know if you still need help.

    Thanks,

    Supriya


    they are doing this to everyone!   I too noticed a charge on my account, went to cancerl in adobe because i never authorized this and they dont refund,  i see a class action lawsuit coming

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