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nigelr20595910
Known Participant
June 24, 2017
Question

Can't convert PDF to a readable JPEG file format !!!!!

  • June 24, 2017
  • 3 replies
  • 7841 views

Whats going on Adobe? we pay for a service that doesn't work !!!! get it fixed your costing me money. I still can't export PDF to a readable JPEG

This topic has been closed for replies.

3 replies

midnightstarr
midnightstarr
Inspiring
July 19, 2023

I am new with this. I did try to export and save to .jpeg, but it doesn't show up in my drive. I used a free online source that did a better job and I do see that on my end.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 31, 2023

Hi midnightstarr,

 

Thank you for reaching out.

 

Please share more information about the workflow used to convert the file to a .jpeg format and the issue.

Are you using the Acrobat desktop application to Acrobat online account to convert the files?

Share the sample PDF o which the issue occurs. We will try to replicate the behavior using the steps you will share.

 

Thanks,

Meenakshi 

H
Adobe Employee
H_Spector
Adobe Employee
July 11, 2017

Hi Nigel,

Please try to rename your exported file as a workaround:

1. Download the exported jpg file to local drive

2. Rename the file with zip extension from jpg

3. Unzip the file.

Thank you for your patience.

Hisami

N
nigelr20595910Author
Known Participant
July 11, 2017

My patience has expired!!

After the share session with Tariq it was clear there is an issue with my account in your cloud, his account worked perfectly ok on my pc mine doesn't!! So I don't possibly see what trying this idea is going to prove.

Nigel

Sent from my iPhone

AkanchhaS8194121
AkanchhaS8194121
Legend
June 24, 2017

Hi Nigelr20595910,

Sorry to hear the inconvenience caused to you.

Could you confirm how you have been trying to use the service? Is it online via https://cloud.acrobat.com/  or through the desktop application Adobe Reader DC?

Make sure that you have installed the correct application which is Adobe Acrobat Reader DC not the Adobe Acrobat.

If not downloaded then you may download through- Adobe Acrobat Reader DC Install for all versions

Also, you must "Sign In" in the application or website using the correct email address under which you have the subscription registered.

Let us know if it still doesn't work.

Regards,

Akanchha

N
nigelr20595910Author
Known Participant
June 24, 2017

Is there any chance Adobe can do something about this issue? As I mentioned previously this is costing me money!! It would also appear I'm not the only one experiencing this problem

N
nigelr20595910Author
Known Participant
June 29, 2017

Hi nigelr20595910,

Sorry for the delay in response.

We have tried to replicate the issue at our end and it works fine.

Could you please provide us some more information on this.

Have you tried to use the service on some alternate browser?

Please share the exact steps you do when you get this error message and the browser you use.

Did you check if this is an issue with all the PDFs? Try to replicate the issue with different files.

Let us know how it goes.

If possible can you share the files with which you are experiencing the issue?

You can refer the steps provided here to share the files: How to share a document

We will be waiting for your response.

Regards,

Meenakshi


I have shared all this information with Shivam

Sent from my iPhone

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