Known Participant

Question

Can't convert PDF to a readable JPEG file format !!!!!

Forum|Forum|8 years ago
June 24, 2017
3 replies
7841 views

Whats going on Adobe? we pay for a service that doesn't work !!!! get it fixed your costing me money. I still can't export PDF to a readable JPEG

ExportPDF

This topic has been closed for replies.

midnightstarr

Inspiring

I am new with this. I did try to export and save to .jpeg, but it doesn't show up in my drive. I used a free online source that did a better job and I do see that on my end.

Meenakshi Negi

Community Manager

Hi midnightstarr,

Thank you for reaching out.

Please share more information about the workflow used to convert the file to a .jpeg format and the issue.

Are you using the Acrobat desktop application to Acrobat online account to convert the files?

Share the sample PDF o which the issue occurs. We will try to replicate the behavior using the steps you will share.

Thanks,

Meenakshi

H

H_Spector

Adobe Employee

Hi Nigel,

Please try to rename your exported file as a workaround:

1. Download the exported jpg file to local drive

2. Rename the file with zip extension from jpg

3. Unzip the file.

Thank you for your patience.

Hisami

N

nigelr20595910Author

Known Participant

My patience has expired!!

After the share session with Tariq it was clear there is an issue with my account in your cloud, his account worked perfectly ok on my pc mine doesn't!! So I don't possibly see what trying this idea is going to prove.

Nigel

Sent from my iPhone

AkanchhaS8194121

Brainiac

Hi Nigelr20595910,

Sorry to hear the inconvenience caused to you.

Could you confirm how you have been trying to use the service? Is it online via https://cloud.acrobat.com/ or through the desktop application Adobe Reader DC?

Make sure that you have installed the correct application which is Adobe Acrobat Reader DC not the Adobe Acrobat.

If not downloaded then you may download through- Adobe Acrobat Reader DC Install for all versions

Also, you must "Sign In" in the application or website using the correct email address under which you have the subscription registered.

Let us know if it still doesn't work.

Regards,

Akanchha

N

nigelr20595910Author

Known Participant

Thank you for your reply but let me just clarify, the service was working just fine previously but now anything I try to export appears to be downloaded in unreadable format. Windows photo viewer gives me the unable to open due to incompatable file format message but I can still open files I have exported previously ok. I have also tried export into different formats such as PNG etc but the same problem occurs. I am using the PDF service online via my desktop

N

nigelr20595910Author

Known Participant

To add, I do have acrobat reader dc installed and sign in to my account at every attempt to export, thank you

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