Conversions are failing both locally and on web-based ExportPDF service across multiple machine and multiple files. Double-checked account status and is ACTIVE with no bills due. Trying to convert from pdf to docx. Please advise?

[QuantaConsulting]

Conversions are failing both locally and on web-based ExportPDF service across multiple machine and multiple files. Double-checked account status and is ACTIVE with no bills due. Trying to convert from pdf to docx. Please advise?

[Sara_Forsberg]

Hi QuantaConsulting,

I'm sorry that you're having trouble with ExportPDF. Can you please tell us a bit more about what's happening when you try to convert? Are you getting an error message, and if so, what is it?

For starters, please do the following:

• Choose Help > Check for Updates in Adobe Reader to make sure that you have the most current version.
• Clear the browser cache and try converting again.
• Try a different web browser (see System requirements | Acrobat.com for a list of supported browsers).

Best,

Sara