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Community Manager
Josh_CoreyCommunity Manager
Community Manager
April 22, 2014
Question

Error on upload or download

  • April 22, 2014
  • 7 replies
  • 5964 views

Adobe Fill & Sign supports forms from the following file types:

  • PDF - Adobe Fill & Sign currently supports most PDFs but at this time does not allow you to fill out the following:
    • Secured PDFs - an error message will be shown uploading the PDF that it contains editing restrictions and is not supported
    • Some LiveCycle Designer forms - for dynamic XFA PDFs created by LiveCycle you will see an error message that Dynamic XFA is not supported. 
  • Microsoft Office files - doc, docx, xls, xlsx, ppt, pptx etc
  • Image files - jpg, png, gif, tif etc
  • Text files - txt, rtf, odt etc


There are also some size limits on upload:

  • Maximum of 100 pages
  • Maximum of 100mb file

If you encounter issues uploading or downloading PDFs that you don't believe fit into the above categories please post in the Forums and we'll respond quickly to investigate.

    This topic has been closed for replies.

    7 replies

    rustd408
    rustd408
    New Participant
    July 15, 2014

    Figured out how to make it work,but honestly the trial version worked

    better,downloaded exact same document,it maintained the color,whereas this

    version Irs only black and white

    J
    Community Manager
    Josh_CoreyCommunity ManagerAuthor
    Community Manager
    July 15, 2014

    @rustd408 - this still is not the right forum for your issue and/or solution, if you'd like to let me know more clearly which Adobe product you are using I'd be happy to point you in the right direction.  The full/paid version of any Adobe product would not be less feature rich than the trial so something doesn't sound right there. 

    Thanks,

    Josh

    J
    Community Manager
    Josh_CoreyCommunity ManagerAuthor
    Community Manager
    July 16, 2014

    I am subscribing to Adobe acrobat xi pro,there may be a color print feature

    I need to"turn on"


    Here are the Acrobat Forums, select the right "sub-forum" from the list: Acrobat

    Thanks,

    Josh

    W
    wendelllane
    New Participant
    July 8, 2014

    I have accessed the official CA bar association will form.  But it won't let me type into it so when I bring it into adobe, it says it's not supported.  But obviously this is a document meant for everyone so should not have any security issues.   How can I type in this form.  the add text is greyed out

    J
    Community Manager
    Josh_CoreyCommunity ManagerAuthor
    Community Manager
    July 11, 2014

    Hi Wendelllane;

    Can you email the PDF you are having trouble with to the Fill & Sign Feedback email: fillandsign_support@adobe.com

    NOTE: Do not REPLY to this forum email. Forum emails do not support attachments.

    Thanks,

    Josh

    rustd408
    rustd408
    New Participant
    July 1, 2014

    I need help and cannot reach help because I keep getting help error when I try to post my real error 1920 which inhibits me from installing once I have downloaded pro xi,

    I uninstalled pro xi and am trying to redownload but now I cannot seem to download the app at all

    Thanks

    Dianne

    J
    Community Manager
    Josh_CoreyCommunity ManagerAuthor
    Community Manager
    July 11, 2014

    Hi rusd408;

    This forum is for an online service "Adobe Fill & Sign", here is the Forums for Adobe Acrobat Pro XI related to installation and update issues: https://forums.adobe.com/community/acrobat/installation_and_update_installation

    Thanks,

    Josh

    A
    Anonymous
    May 31, 2014

    How can I get support for 37 pages document?

    J
    Community Manager
    Josh_CoreyCommunity ManagerAuthor
    Community Manager
    May 31, 2014

    Hi svane;

    We are adding new features and enhancements ongoing and we do plan to support larger documents.  I can't say for sure how soon but plan to update this FAQ when it changes.

    For now, if you are able to split your PDF up into two you could upload and fill out both parts...

    Thanks,

    Josh

    D
    Dodi cox
    New Participant
    May 29, 2014

    how do I remove security so I can send pdf files

    J
    Community Manager
    Josh_CoreyCommunity ManagerAuthor
    Community Manager
    May 29, 2014

    Hi Dodidcem;  If the question is how to remove Security from a FormsCentral created PDF you can review this FAQ: http://forums.adobe.com/docs/DOC-3661

    Thanks,

    Josh

    radzmar
    radzmar
    Community Expert
    May 21, 2014

    Ok, XFA forms are currently not supported.

    What do you think when they will be usable in this service?

    J
    Community Manager
    Josh_CoreyCommunity ManagerAuthor
    Community Manager
    May 21, 2014

    XFA forms are now supported - there are caveats and related FAQ's you might want to review:

    Import PDF: Static XFA form PDFs (LiveCycle Designer)

    Thanks,

    Josh

    radzmar
    radzmar
    Community Expert
    May 21, 2014

    Thanks for the pointer.

    I didn't mention that I was asking for dynamic XFA forms .

    Is there any chance it will be supported too once upon a time?

    A
    Anonymous
    May 14, 2014

    why can't you open this file

    RandySwineford
    Adobe Employee
    RandySwineford
    Adobe Employee
    May 14, 2014

    Ken,

    Can you send the file to: fillandsign_support@adobe.com

    NOTE: Do not REPLY to this forum email. Forum emails do not support attachments.

    Thanks,

    Randy

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