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S
Stirlings
New Participant
November 25, 2014
Answered

error uploading files

  • November 25, 2014
  • 1 reply
  • 4703 views

For the last 4 days overtime i try and use the adobe acrobat ( what took over from the old send now)

i get an error uploading files please try again

but overtime i try i get the same message

any ideas?

This topic has been closed for replies.
Correct answer Stirlings

Hi Stirlings,

Please log on to https://cloud.acrobat.com/files, and check whether the files you've tried to send appear on the Acrobat.com Files list (we want to check whether the files uploaded, but didn't send). If you do see them there, select one and click the Send button to try sending the file again.

If that doesn't work, please let us know what web browser you're using. You can also try using a different supported web browser (see System requirements | Acrobat.com for a list of supported browsers).

Please let us know how it goes.


Best,

Sara


Hi Sara

I think the problem was I ve never deleted any previous files I ve sent

Now I ve deleted a lot from the sent box equivalent it's working again

Kind Regards

[private information removed by moderator]

1 reply

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
November 25, 2014

Hi Stirlings,

If I understand correctly, you're having trouble sending files via Adobe Send? Is the problem occurring with a specific file, or with any file that you try to send? How large is the file (or files)?

Are you trying to send your files from within Reader, or via the Adobe Send website? If you're using Reader, please make sure that you have the most current version by choosing Help > Check for Updates. If you're using a browser, log out, clear the browser cache, and then log back in.

Also, make sure that you're not trying to send a file type that Adobe Send does not support: Adobe Send FAQ

If you're still having troubles, let us know. And please tell us a bit more about the files that you're trying to send.

Best,

Sara

S
StirlingsAuthor
New Participant
November 26, 2014

i'm sending via this website

https://cloud.acrobat.com/send

The files are pdf files that i ve created using a scanner and saving the images as PDF's

<https://forums.adobe.com/message/6961026#>

Kind Regards

Mark Pearce

[private information removed by moderator]

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
November 26, 2014

Hi Stirlings,

Please log on to https://cloud.acrobat.com/files, and check whether the files you've tried to send appear on the Acrobat.com Files list (we want to check whether the files uploaded, but didn't send). If you do see them there, select one and click the Send button to try sending the file again.

If that doesn't work, please let us know what web browser you're using. You can also try using a different supported web browser (see System requirements | Acrobat.com for a list of supported browsers).

Please let us know how it goes.


Best,

Sara

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