How can I transfer my subscription to another computer?

[pbcoleman]

My laptop containing Acrobat XI had to be replaced. How do I transfer my subscription to a new computer?

I logged in an downloaded the program to a new computer, but it installed it as a trial version.

[Sara_Forsberg]

Hi pbcoleman,

Have you tried logging in to your account from the new version? Do you receive an errors when you try to log in?

Best,

Sara

[carminegangi]

Yes, it keeps thinking i’m new and wants product keys.

[Sara_Forsberg]

Please see: Creative Cloud applications ask for serial number and Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

Sara

[carminegangi]

I did already use those links?!?

[Sara_Forsberg]

Let me set up a callback for you so a technician can work through this with you. I'll send you a private message so that you can write back with your phone number. Hang tight....

Sara