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securityMama
Participant
November 29, 2013
Question

How do I convert my file? there is no control menu.

  • November 29, 2013
  • 1 reply
  • 842 views

There is no control menu to convert my file. i tryed it on my Vaio, Dell and mack no control menu or button appears. No conversion takes place. ??? Why???

    This topic has been closed for replies.

    1 reply

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    December 3, 2013

    Hi securityMama,

    We are sorry for late reply.

    Please provide more information about the issue.

    Do you have Mac or windows, also let us know which applocation you are using including the version.

    S
    securityMamaAuthor
    Participant
    December 5, 2013
    • I uploaded my pdf file named "exceloneline.pdf"
    • I checked the box in front of the file name
    • I clicked the "download" arrow
    • I get two dialog boxes:

    When I close the dialog box, screen reverts to the gui page.

    I think I need a refund on my membership just purchased this past Monday.

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    December 6, 2013

    Have you tried to open the same PDF document within the Internet explorer. If that is opening fine there should not be any problem download this form.

    You can also try to open in different browser like Mozilla firefox or Google chrome to check download.

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