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jerrya64981931
jerrya64981931
Participant
September 29, 2017
Answered

How to access the file shared via Send & Track, which is deleted at sender's end?

  • September 29, 2017
  • 2 replies
  • 979 views

I have attached pdf files to emails using send and track.  However, as a cloud service, I am thinking the receiver of the email does not have access to the attachment if the attachment has been removed from send and track. Unless the receiver of the email has downloaded the pdf file, access would be gone if the attachment is no longer available on send and track.  Yes?

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Jerrya,

    If I understand correctly, you are referring to deleting the file from sender's Send & Track record or Document Cloud storage?

    Yes, you are absolutely correct. If the file has been removed from the sender's end and receiver hasn't downloaded yet then it wont be accessible.

    When receiver is going to open the link, the message would appear "Page not found".

    Regards,

    Akanchha

    2 replies

    M
    mattc12106121
    Participant
    July 23, 2018

    Hello,

    I upload .pdfs via Adobe Track & Send to my MS Outlook. When I click on the link (that is contained in the MS Outlook email message) I get a "page not found." Can you please help?

    Matt

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    October 2, 2017

    Hi Jerrya,

    If I understand correctly, you are referring to deleting the file from sender's Send & Track record or Document Cloud storage?

    Yes, you are absolutely correct. If the file has been removed from the sender's end and receiver hasn't downloaded yet then it wont be accessible.

    When receiver is going to open the link, the message would appear "Page not found".

    Regards,

    Akanchha

    jerrya64981931
    jerrya64981931Author
    Participant
    October 2, 2017

    thank you for your answer

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 3, 2017

    You'er Welcome!

    Let us know if there is any further assistance is required.

    -Akanchha

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