Skip to main content
E
ekonomif45151196
Participant
April 16, 2018
Answered

How to download Acrobat profesional to a new computer

  • April 16, 2018
  • 4 replies
  • 1723 views

Hi! We have Adobe acrobat profesional at the company, but the one using it is no longer an employee. We still pay the bills for it and we now want to download it to a new computer. How do we make that happen?

We also want to change our VAT number on the bills for us and change the e-mail adress where we receive the bills. How do we do that?

      Correct answer Test Screen Name

      You should look in the account on Adobe.com. There may be a Cancel button. If there is no Cancel button you need to contact Adobe Customer Service.

      The price for an Acrobat Pro subscription is SEK 180 each month, while ExportPDF is SEK 194 each year.

      4 replies

      T
      Test Screen NameCorrect answer
      Legend
      April 17, 2018

      You should look in the account on Adobe.com. There may be a Cancel button. If there is no Cancel button you need to contact Adobe Customer Service.

      The price for an Acrobat Pro subscription is SEK 180 each month, while ExportPDF is SEK 194 each year.

      T
      Test Screen Name
      Legend
      April 17, 2018

      This is not an invoice for Acrobat, but for ExportPDF, a subscription add-on for the free Acrobat Reader.

      E
      ekonomif45151196Author
      Participant
      April 17, 2018

      Ok! This is new information for us. How do we end this subscription add-on?

      T
      Test Screen Name
      Legend
      April 16, 2018

      Ok, you have the password.

      I asked, you didn't answer: Subscription or permanent license?

      You don't know if it's volume license or retail, let's assume it's retail for now. Volume licenses are controlled by a person in the company and can be given out and taken back. These are a better choice for staff.

      You say you can not use it the new computer. Why not? What happens?

      E
      ekonomif45151196Author
      Participant
      April 17, 2018

      Perhaps you can see the info on this invoice that we got. The question we're asking is how to download it to this new computer? We have not got a volume licens because we only need it on one computer. I can't find how to download it without pressing "Buy" - we're aldready paying for it.

        T
        Test Screen Name
        Legend
        April 16, 2018

        What sort of license was purchased for Acrobat Pro? Retail or volume license? Subscription or permanent license? Do you have the password for the Adobe ID used to register it and the serial number if any?

        E
        ekonomif45151196Author
        Participant
        April 16, 2018

        Yes, we have the password to log in. It have been working to use it on another computer since the employee left the company, but not now on this new computer. I don't know if it was a retail or volume license or serial number. Is it nessessary? If so, I could look after it more.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices