Is anyone else not able to send files with SEND? I have not been able to send anything for 2 days. Keep getting "Error Uploading File"

Hi,

Sorry for the delayed response and inconvenience caused, Unfortunately, the issue is not reproducible at our end.

Please try sending the files through the URL https://cloud.acrobat.com/send on a different browser like Chrome or Firefox or Safari and see if this brings any difference.

If you are using the Adobe Send&Track with outlook and facing issue with it, please check for any pending updates of Acrobat if it is installed from help>check for updates, reboot the machine after installing the updates and see if this brings any difference.

Make sure you have all the updates installed related to Outlook.

Note: The complexity of the document you're sending(number of pages, content) affect how large a file you can send. So, even files that are under the 100 MB file-size limit may not be sent if they are overly complex.

Also, If Acrobat is not installed, and you don't have any license/subscription of Acrobat, Adobe Send&Track will not work.

If it is specific to one PDF file, Is it possible to share the PDF file with us so that we can test it at our end?

If you are facing issue with all the files, then for testing purpose, please use a different computer with a different network environment like a guest network or mobile hotspot and try sending the files.

Also, try removing few files from the cloud storage https://cloud.acrobat.com/recent

For detailed information of Adobe Send&Track, you can refer to Adobe article Adobe Send & Track for Outlook, Acrobat

Let us know how it goes and share your findings.

Regards,

Anand Sri.

Well. I figured it out. I had switched to Lightroom CC, with the cloud storage, which instantly maxed out and counted against all my Adobe storage. Thus, I could not upload anything new via Send & Track. Once I switched back to Lightroom Classic with local storage, I deleted all the crap in the Adobe cloud, which made Send & Track work once again. End of story.

Ben

Hi all,

Sorry for the delay in response to your query and apologize for the inconvenience caused. Please try the suggestion in above shared KB docs, you may also try to connect your computer to a different network environment like a mobile hotspot or a guest network. You may also try to use the service on a mobile device and see if this makes any difference.

If all the suggestions are not working, then please share your email address through which you are subscribed to the Adobe Send&Track service, a contact number, the best time for a callback , and time zone.

Note: Please share the above details via private message, How Do I Send Private Message

Regards,

Anand Sri.

Hi Jim Rohman and WhatNameIsAvailable,

I agree that this should have been resolved much sooner, but I am not able to reproduce the issue at my end. I am working on a resolution for you now and will update soon.

Thanks for your time and patience.

Regards,

Anand Sri.

Did you get any satisfaction to your inquiry? Any resolution to your problem? I get them same message and can't find any help.

David Baker

Hi Jim rohman,

As per the description above, you are not able to Send files using Send and track, as you get an error "Error Uploading file", Is that correct?

Please refer to the following links which discuss the similar issue: Error uploading files with Send & Track. No files will upload for me.  Link: https://forums.adobe.com/thread/2352937

Cannot upload file  Link: https://helpx.adobe.com/acrobat-com/kb/cannot-upload-file-acrobat.html

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.