No internet connection issue with Send for Signature

Forum|Forum|7 years ago
March 23, 2018
2 replies
14049 views

When trying to "send for signature" I receive an alert that there is "No Internet Connection" but when I look in Edit > Preferences > Internet > Setup, it says "You are already connected to the internet." Help.

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Correct answer Adorobat

Hi Atcs.aarmstrong,

Sorry for the delayed response.

Are you still facing this issue? If yes, please try troubleshooting steps given in this link: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Also, try in a different browser like Chrome/ Firefox / Safari and check if that helps.

You may also refer to the following KB doc: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if you need any help.

Shivam

K

Kris98A5

Participant

So this did not help me at all still get the error from my mac book adobe acrobat app not in a browser.

Meenakshi Negi

Community Manager

Hi Kris,

Thank you for reaching out and sorry about the trouble.

We have checked your account and see that your plan is in suspended mode due to a billing issue. If you have not initiated the cancelation, I would request you to get in touch with the billing team to get this checked. You may contact the billing team on the number provided for your region in the following help document: https://helpx.adobe.com/contact/phone.html.

Let us know if you need any help.

Thanks,

Meenakshi