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jaym120
jaym120
Participating Frequently
June 24, 2017
Question

problem converting multi page pdf to jpg files

  • June 24, 2017
  • 1 reply
  • 5503 views

I need to convert multi page pdf to jpg files.  Used to be able to due with online conversion which would easily do and save each converted page within a zip file for downloading to my computer.  However for some reason when I tried it this week, it converts to a single jpeg fle that is corrupted when I try and open it.  Did they chnge the service in some way that no longer convert  a multi page pdf to jpeg files?   

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    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    June 27, 2017

    Hi jaym120,

    We have tried to replicate the issue at our end. It converted the PDF to JPEg format within the zip file.

    Could you please let us know if you experience this issue with some particular PDF?

    Have you tried to convert other PDF tp check if you get the same result?

    Can you share the file with which you are experiencing the issue?

    If yes, please refer the steps provided here: How to share a document

    We will be waiting for your response.

    Regards,

    Meenakshi

    jaym120
    jaym120Author
    Participating Frequently
    July 1, 2017

    Any luck on this issue?

    I Tried again and still not working.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    July 21, 2017

    So per your suggestion, I tried converting the pdf online on my i pad, and uploaded the file to the adobe cloud.  Still same issue failure, as it converts to a single jpeg file, not a zip folder, and when I try to open the jpeg file it is corrupted.  So to recap, I have tried converting multiple pdf files to jpeg using the online converter utilizing all 3 major browsers, explorer, edge, and chrome, and safari on my ipad.  I have tried converting pdf files that had been previously  successfully converted but the same problem occurs.  This issue started about two weeks ago, and prior to that I had no problems converting.  Something has changed two weeks ago In your service that is preventing successful conversions.  As far as I can tell it is only a problem converting to jpeg files as the conversion to rtf or doc happens no problem.

    This is a real issue and not my imagination or something that I am doing wrong.  It needs to be fixed by Adobe.


    Duplicate thread:

    Please refer the following thread for further discussion: Can't convert PDF to a readable JPEG file format !!!!!

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