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carminegangi
Participating Frequently
August 4, 2014
Question

Re: How can I transfer my subscription to another computer?

  • August 4, 2014
  • 1 reply
  • 1406 views

I have the same issues and I cannot get any assistance. Plus my behance and portfolio sites are empty.

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    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    August 4, 2014

    Hi carminegangi and pbcoleman,

    If you have an Acrobat subscription, you should just have to sign in (from the trial) to get your licensed version back. Are you logging in with the same Adobe ID and password that you used on the other computer?

    Best,

    Sara

    C
    carminegangiAuthor
    Participating Frequently
    August 4, 2014

    Yes. It keeps thinking i’m new and the apps don’t work without a product key plus my Behance and Portfolio are missing. Please can someone help me! I’m losing money from not being able to use the apps.

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    August 4, 2014

    What's odd is that I just checked your account using the same email address that you use here and I don't see any order history. Are you subscribed with a different email address?

    Sara

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