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Lucy27852119yfoj
Participant
January 8, 2023
Answered

Recovering adobe files on a different computer

  • January 8, 2023
  • 2 replies
  • 1016 views

My macbook which had all of my adobe files saved onto it has recently broken and I am unable to get to my files, how can I recover these adobe files on a different computer? The files aren't shoeing up in my recently deleted folder or on the cloud or in the archive folder but is there a way that I can get them back?

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Lucy27852119yfoj,

 

Thank you for reaching out.

 

As Test Screen Name mentioned, if you have saved the files locally on the machine, it is impossible to recover them.

However, if you have saved them on Adobe document cloud, you can check them on your Acrobat online account.

Open the link https://acrobat.adobe.com/ and sign in using your Adobe ID. Then go to the Documents tab and then Your documents.

 

Thanks,

Meenakshi

2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
January 9, 2023

Hi Lucy27852119yfoj,

 

Thank you for reaching out.

 

As Test Screen Name mentioned, if you have saved the files locally on the machine, it is impossible to recover them.

However, if you have saved them on Adobe document cloud, you can check them on your Acrobat online account.

Open the link https://acrobat.adobe.com/ and sign in using your Adobe ID. Then go to the Documents tab and then Your documents.

 

Thanks,

Meenakshi

T
Test Screen Name
Legend
January 8, 2023

If you only saved them to the old Mac, and you didn't make a backup, they are gone.

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