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williamc10298128
Participant
August 2, 2017
Question

trouble signing in when trying to convert a file, but able to sign in to program

  • August 2, 2017
  • 1 reply
  • 1167 views

When I have a pdf and click on convert, a small screen comes up that says there was an error signing in.

Yet at the top right corner it has recognized me, and I can sign is with my username and password no problem.

What is the problem?

I have tried going out and back in.

Of course, I have tried clicking convert many times hoping for a different response.

Any suggestions?
Thanks

This topic has been closed for replies.

1 reply

H
Adobe Employee
H_Spector
Adobe Employee
August 2, 2017

Hi williamc10298128,

Please use our online service at https://cloud.acrobat.com with your Adobe ID and password.

Please let me know if you still have any problems.

thank you.

Hisami

CoburgKCLC
CoburgKCLC
Participant
August 2, 2017

Currently unavailable

We apologize for the inconvenience. We are working hard to make the service available. Please check back shortly.

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H
Adobe Employee
H_Spector
Adobe Employee
August 2, 2017

Hi coburgkclc,

It seems that you logged in at https://cloud.acrobat.com with your Adobe ID and password and saw the above message "Currently unavailable".  Please try again a little bit later and let me know if you still have the same issue.

Thank you.

Hisami

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