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Briejean
New Participant
February 2, 2014
Question

Trouble uploading edited PDF files to acrobat.com

  • February 2, 2014
  • 1 reply
  • 1240 views

I edit PDF files in Adobe Reader, then upload them to acrobat.com to open up on a different device.  I've been able to do this with no problem for months, until the last couple days.  Now every time I go to upload an edited PDF file, I get the message "An error occurred while trying to access the service."  This occurs whether I'm using my laptop or iPad.  I'm not doing anything different.  Why the sudden problem?

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    1 reply

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    pdaunno
    New Participant
    February 2, 2014

    I am experiencing the same problem.  I don't have a solution for you though.  For me it seems as though the problem is when it trys to access a virus scanning service.  Very frustrating ...

    H
    Adobe Employee
    H_Spector
    Adobe Employee
    February 4, 2014

    Hi, 

    Are you using Adobe Reader on Mac?

    We had some problems last week but it is up and running now.

    We apologze for the inconvenience.

    Hisami

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    BriejeanAuthor
    New Participant
    February 4, 2014

    Hi,

    Thanks for your reply.  I actually am editing PDFs on my PC laptop.  I'll edit on the laptop for a while and then when I'm ready to switch to a different device, I'll upload it from my laptop to acrobat.com then open up in my Kindle or iPad.  I've been able to do this for months with no problem until recently.  As of today, I'm still getting the same error message.

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