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davidw43562404
Participant
January 11, 2018
Answered

Unable to convert and Edit a PDF

  • January 11, 2018
  • 3 replies
  • 1478 views

I cannot edit a document and I cannot chat with anyone to help me:-(

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello davidw43562404

    As per the description above, you are not able to convert and edit a PDF file, Is that correct?

    the record shows that you are subscribed to Adobe ExportPDF on your current Adobe ID, using Adobe ExportPDF you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents. But you cannot edit PDF files with Adobe ExportPDF. You need Acrobat DC to edit PDF files. See Adobe Acrobat Pro DC: PDF converter, convert PDFs from anywhere.

    You can access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

    You can also use the free desktop version of Adobe Reader to use the services of Adobe ExportPDF. Download Adobe Reader DC from Adobe - Adobe Acrobat Reader DC Distribution

    For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Feel free to update this discussion in case you need further assistance.

    Regards,

    Anand Sri.

    3 replies

    A
    ALTAlanginc
    Participant
    August 16, 2023

    my user has an adobe acrobat pro license and is logged on to adobe.com and to the locally installed application and still can't convert to PDF or Edit PDF. What else do i need to check for her. Thanks in advance.

    K
    kevinm467216
    Participant
    January 11, 2018

    Have the same issue. Can the PDF pack do this?

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    January 11, 2018

    Hello kevinm467216

    You cannot edit any PDF file using Adobe PDFPack services, to edit a PDF file you need Acrobat DC. To know more about Adobe PDFPack, please refer to How to Use Adobe PDF Pack

    Regards,

    Anand Sri.

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    January 11, 2018

    Hello davidw43562404

    As per the description above, you are not able to convert and edit a PDF file, Is that correct?

    the record shows that you are subscribed to Adobe ExportPDF on your current Adobe ID, using Adobe ExportPDF you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents. But you cannot edit PDF files with Adobe ExportPDF. You need Acrobat DC to edit PDF files. See Adobe Acrobat Pro DC: PDF converter, convert PDFs from anywhere.

    You can access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

    You can also use the free desktop version of Adobe Reader to use the services of Adobe ExportPDF. Download Adobe Reader DC from Adobe - Adobe Acrobat Reader DC Distribution

    For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Feel free to update this discussion in case you need further assistance.

    Regards,

    Anand Sri.

    charmayneh81715283
    charmayneh81715283
    Participant
    January 11, 2018

    Yes, that is correct.

    [personal info removed by Mod]

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    January 11, 2018

    Please try the above-mentioned  suggestions and let us know how it goes.

    Regards,

    Anand Sri.

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