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D
davids90856732
New Participant
August 30, 2017
Question

When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Unable to fetch base_uris from files tier.

  • August 30, 2017
  • 3 replies
  • 8668 views

When I try to access ExportPDF, I get an error message:

Error

We have encountered a critical error. Please try again later.

Unable to fetch base_uris from files tier. 

WTF? Really?

Just exactly what are paying subscribers supposed to do to help Adobe meet modest customer expectations such as being able to access the service they are paying for?

Is there enough blue paint in California to restripe Adobe San Jose's parking areas? Just asking.

This topic has been closed for replies.

3 replies

N
ncso-ben
New Participant
January 4, 2019

We had this problem today. Tried 3 different browsers. Multiple times across 10 minutes.

Our fix was to try again after 30 minutes.

It worked.

No changes made to anything.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
September 6, 2017

Hi Robertoc,

I have send you a private message, please check the inbox for the same.

Thanks,

Shivam

H
Adobe Employee
H_Spector
Adobe Employee
August 30, 2017

Hi davids90856732,

I apologize for the inconveniences we my have caused you.

It seems that you logged in at https://cloud.acrobat.com with your Adobe ID and password then you saw this error message.

Please try to log in from another network environment or use your cell phone.

Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

Please let me know if you have the same issue or have any questions.

Thank you.

Hisami

R
robertoc24339199
New Participant
September 5, 2017

¿Es posible configurar la aplicación para que conecte a través de proxy?

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