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LizGarcia
Participant
September 1, 2022
Question

When moving text box on PDF document it shows muddy text underneath

  • September 1, 2022
  • 1 reply
  • 1948 views

Hello!

 

I am working on a PDF document with a client of ours. The client has windows and we have a Mac for reference,

We sent over a document, their Adobe seemed to read the PDF differently (New Font, size, etc) from the one we sent. Keep in mind, that they do have the correct fonts installed. but when the client converts to edit it changes to something different. We also saw that when they moved the text box, a weird muddy outline of text is underneath and can't be removed... This doesn't happen on our documents only on theirs. We aren't sure what caused this.

 

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
September 5, 2022

Hi LizGarcia,

 

Thank you for reaching out.

 

As the issue occurs only on the client side, we will require the PDF to replicate the behavior.

Also, check if it happens with all the files you share with them or just one PDF causing this.

 

Would you mind sharing the sample PDF with us?

Share the Acrobat and OS versions on the client's machine.

 

Thanks,

Meenakshi

L
LizGarciaAuthor
Participant
September 9, 2022

So they have windows 10, See below for acrobat details.

 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
September 14, 2022

Hi LizGarcia,

 

Thank you for sharing the information.

Please share the Acrobat version. You may take help of the steps suggested on the following page: https://helpx.adobe.com/acrobat/kb/identify-product-version.html.

Also, confirm if it happens only with particular PDFs.

 

 

Thanks,

Meenakshi

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