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Question

Why does my invoice description appear encrypted?

Forum|Forum|8 years ago
August 14, 2017
2 replies
2238 views

Anyone in my accounts department seeing the invoice will not be able to identify what it is I have purchased. I've tried lenghty customer service chats and phone calls to get this sorted out and I was informed it was 'company policy and cannot be changed' the customer service guy was also unable to send me an email describing what these letters on my invoice mean,EPDF,ALL,OTH,WHST1,MUL,001,N/A,23.88. I find it absolutley ridiculous that invoices are sent out in this way, sheer 'gobbledygook'.

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Community Manager

Community Manager

Hi Jan,

We have sent you an email which is registered on Forums.

Let us know if that is helpful.

Regards,

Anand Sri.

Community Manager

Community Manager

Hi Jan,

As per the description above, you want to get the details of the abbreviations used in the invoice for the AdobeExport PDF, Is that correct?

The invoices are system generated and the abbreviations used are to describe the product.

I will get back to you with detailed information about the abbreviations used and if any changes are possible in the invoices.

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

janb82638737Author

New Participant

Hi Anand,

yes.

Thanks.

Regards

Jan