Skip to main content
E
Elpmxe27
New Participant
February 8, 2023
Question

Zoom with CTRL + scroll wheell does not work propertly.

  • February 8, 2023
  • 2 replies
  • 5694 views

I have to move the mouse wheel two steps to zoom in or out one step, so zooming is slow and is not smooth. In other apps or website it works propertly. I tried it in four browsers (Chrome, Edge, Firefox, Vivaldi) and same results. Does anyone have the same problem?

    2 replies

    F
    FREDRIK372254215xlb
    New Participant
    February 28, 2025

    I'm having the same issue in Chrome, every 2nd scroll won't zoom so zooming takes forever. No problem zooming in the desktop version. However, zooming works fine when opening the pdf in Incognito mode for me. 

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    March 4, 2025

    Hi FREDRIK372254215xlb,

     

    Thank you for reaching out.

     

    We have tried replicating this on our end. However, it works fine.

    Please let us know if the issue occurs with all documents and share the screen recording of the issue happening on your end. More information would be helpful. 

     

    Thanks,

    Meenakshi

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    February 24, 2023

    Hi Elpmxe27,

     

    Thank you for reaching out.

     

    Could you please confirm where you experienced this behavior?

    Are you using the Acrobat Online account or the desktop application? We have tried the same on both platforms, and it works fine. 

    Would you mind sharing the screen recording to understand it better?

     

    Let us know if the issue is resolved already.

     

    Thanks,

    Meenakshi

    E
    Elpmxe27Author
    New Participant
    February 26, 2023

    Thank you for your response.

    The problem is only in the Acrobat Online account, I use the free version. In the desktop Acrobat Reader or the Chrome PDF Viewer, there isn't any problem. You can see the keys pressed indicator at the bottom right in the screen recordings I sent. If you look at the indicator in the screen recording from Acrobat Online, there is the problem that Acrobat Online ignore every odd step of a scroll wheel, so although a PDF document should zoom in 10 steps, it only zooms in 5 steps. This problem only occurs when zooming, not when scrolling.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    March 29, 2023

    Hi Elpmxe27,

     

    Thank you for sharing the video, and sorry about the delay in response.

     

    We did try to replicate the behavior, and it works smoothly on our end.

    Could you please confirm if this behavior started recently? Try opening Acrobat Online on a new incognito window and check if it behaves similarly.

     

    Thanks,

    Meenakshi

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices