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vroyal2890
vroyal2890
New Participant
July 31, 2018
Answered

Adobe Send & Track Error - Page not found

  • July 31, 2018
  • 1 reply
  • 1563 views

When sending Adobe Send & Track emails (using the Outlook add on) he sends a link via email but when anyone clicks the link it comes up with the page not found error message.


https://files.acrobat.com/a/preview/9c900e13-acb3-479a-8e6f-cfd11e39f1d5

Trying to troubleshoot some causes of this? It has been working for him except for the last few days. Any file he sends out he gets this message whenever someone (even himself) clicks the link added within the email

This topic has been closed for replies.
Correct answer jackies22267222

I was having this same exact issue.  We were on the phone with support from Adobe, and what happened in my case was we had 7 GB of data to use in the cloud.  I was at 7.2.  As soon as I deleted stuff from the adobe cloud mine worked again.. I hope this helps!

1 reply

AkanchhaS8194121
AkanchhaS8194121
Braniac
August 7, 2018

Hi Vroyal,

Sorry for the delay in response.

There seems to be some intermittent issue with the website for some time, or the internet connection might be interrupting.

For testing purpose you may check with the website once. Send the link through the  https://cloud.acrobat.com/send  and check the result.

Are you using initially using Outlook to send & track the file or using Adobe Reader to Send & Track the file? Please help us with the exact process.

Regards,

Akanchha 

vroyal2890
vroyal2890Author
New Participant
August 8, 2018

The add on / application is being used through Outlook 2016 with OS Windows 10 - 64 bit.

The webpage listed in your reply shows when clicked. The issue is the file attachments within his emails are showing an error page for him instead of revealing the actual document.  Clicking the link in the original post will show an example of this. This happens with every document he sends.

jackies22267222
jackies22267222Correct answer
New Participant
August 20, 2018

I was having this same exact issue.  We were on the phone with support from Adobe, and what happened in my case was we had 7 GB of data to use in the cloud.  I was at 7.2.  As soon as I deleted stuff from the adobe cloud mine worked again.. I hope this helps!

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