adobe acrobat pro problem

[Safrenoscuenta personal]

We made the purchase of our adobe acrobat pro for companies for 3 users, at the beginning it let us enter but we did not know why it did not let us request electronic signatures from other people, it kept loading or blank and did not let us move forward, after contacting Adobe and from them tell us that they would look at the issue, everything got worse, now we cannot do any action since it tells us that there is a problem with the internal server and it does not let us access, we have already contacted Adobe on 4 occasions and they still have not solved the problem We don't know what else to do or if we should cancel the subscription and go to another application

 

[Moderator moved the thread from Enterprise & Teams to the correct forum]

[mark28507677pb5w]

yes i have the same problem

[mark28507677pb5w]

Im losing clients and wasting time with this company to get things resovled

[mariahweyne]

Question - Before acquiring Acrobat Pro, were any of  the users associated to another account or did you participate in a Adobe Sign trial account?  If so, you need to contact Adobe throught the CHAT  and ask them to archive you acount.  Sometimes the emails get "stuck" in the previous account.  After the account is archived, you should reassign the licenses.

[Meenakshi Negi]

Hi Safrenoscuenta personal and mark28507677pb5w,

Sorry about the delay in response and your experience with the support team. 

As you get the error message when you try to send the document for signature, would you mind sharing the email address of the users with us in a private message? 

You may initiate the private message via the envelope icon provided at the top right corner of this community page.

Also, confirm if you get errors only when sending the document for signature.

Did you try sending the document from the Acrobat Online account (https://acrobat.adobe.com/). 

Let us know if you need any help.  

Thanks,

Meenakshi