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Creator456134351345
Participant
September 1, 2022
Question

Adobe Sign - Can't cancel a Reminder

  • September 1, 2022
  • 2 replies
  • 2351 views

I have multiple documents out for signing.

On each i can see i have a 'Reminder' set

If i review the Reminder i can see the 'Garbage Bin' icon to delete the reminder.

If i click on this to delete the Reminder i get a red banner that states:

"only status can be updated when cancelling a reminder"

The reminder does not get deleted.

These are documents that i have created.

Any idea what the message means? And how can i delete the reminder?

2 replies

Meenakshi Negi
Meenakshi Negi
Legend
September 5, 2022

Hi Creator456134351345,

 

Thank you for reaching out.

 

Could you please confirm if the issue occurs with canceling reminders for a particular document?

Please share the screenshot of the error message. What happens after you close the message? 

Check if you can cancel the reminder from other documents or get the same message.

 

Let us know how it goes.

 

Thanks,

Meenakshi

N
Noelle31934882e9f2
Participant
August 28, 2023

Hello,

I am having the same problem with the same description as what Creator456134351345 describes below (occurring with multiple documents, future reminders, "out for signature", no change after closing the message).

 

Meenakshi Negi
Meenakshi Negi
Legend
April 16, 2025

Hello,

I haven't seen a solution posted for this and am having the same problem with canceling a reminder. Eight other reminders using the same template were canceled without problem. Does anyone know why this one can't?

 

 


Hi glen_giant,

 

Thank you for reaching out.

 

Could you please share more information on what is happening here? Are you not able to cancel the reminder on this particular document? Did you close the reminder after the period it was set for?

Please try clearing the browser's cache and cookies and using an alternate browser. See if that changes anything. 

You may also refer to the following help document on canceling a reminder: https://adobe.ly/3Gpz3Ub. 

 

 

Thanks,

Meenakshi

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
September 1, 2022

This post would be better suited for Adobe Acrobat Sign forum. Moving it there

-Manan

-Manan
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