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Adobe Sign - Sending as Text Message

New Here ,
May 13, 2020 May 13, 2020

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Can an Adobe Sign e-signature request be sent as a mobile "sms text message" by using a phone #?  Just in case someone doesn't have internet access, an email address, or space on their phone to download the Adobe Sign App

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Community Beginner ,
May 16, 2020 May 16, 2020

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If Adobe Sign cannot send signature requests via sms text, can anyone recommend another service provider who offers this feature? Thanks.  

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Community Beginner ,
May 20, 2020 May 20, 2020

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Did you ever figure out how to send documents via a text message?  thank you

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Community Beginner ,
May 21, 2020 May 21, 2020

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It cannot be done with Adobe products. Their support had me change from Adobe Sign to Adobe Acrobat Pro DC bc they said it could be done.... And then higher level support confirmed it cannot. So many wasted hours... 

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Community Beginner ,
May 21, 2020 May 21, 2020

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Thank you for the response. We were told by customer service and a sale rep of Adobe that text messaging worked, how frustrating this was a key feature we were looking for. Do you know of any other service that allows signature via text message?

Sent from Mail for Windows 10

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New Here ,
Feb 24, 2021 Feb 24, 2021

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Docu-Sign has now upgraded to offering docs to be sent by text! 

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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Can you confirm the new Docusign text feature works? Have you had a chance to use it?  Thanks in advance for the info.

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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New Here ,
May 13, 2022 May 13, 2022

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Thank you for this. I too will request access for Docusign from our IT department. It may take a while, but we communicate with students, and textomg is the only show in town for young people with phones. 

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Adobe Employee ,
Jun 25, 2020 Jun 25, 2020

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How to integrate with customer owned SMS gateway  and adobe Sign?

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Community Beginner ,
May 14, 2021 May 14, 2021

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I am also looking for a way to send a signing request via text, rather than email. My company has a SMS provider solution. Is there a suggested way to integrate with the third party sms vendor to send the URL for signing through text message? Possibly utilizing the API?

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New Here ,
Mar 27, 2024 Mar 27, 2024

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This can be done by enabling the setting for such. Granted, my company has an Enterprise account for Adobe Sign so I'm unsure if that's a requirement to utilize this feature, but once you enable that setting, it allows you to use your transactions for SMS delivery vs email, and you can select which method you want to send, choosing one or the other or you can send to both! So, just thought I'd throw that out there that it IS in fact a capability that Adobe Sign has, however I am unclear on whether having an Enterprise account is a requirement for such.

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