Skip to main content
DarrenBiz
DarrenBiz
Inspiring
June 11, 2018
해결됨

Document is accessible via Recent Events but doesn't appear in Manage Dashboard

  • June 11, 2018
  • 4 답변들
  • 1928 조회

I have a document that I deleted a while ago. I can see it in Recent Events and can open it by clicking on it from Recent Events, but when I look in the Manage Dashboard, the document doesn't exist.

I have confirmed this behaviour using another PC so its not a caching issue.

How can I verify that this document is deleted?

If I can't see it in the Manage area, then where is it located?

이 주제는 답변이 닫혔습니다.
최고의 답변: ScottCarter

Greetings!

When you delete a document from the Manage tab, you are only deleting it from your view.  In theory, there are other signatories that have a right to review that document, and no one of them can remove access for the others via the Manage tab.

Individual non-admin users may not truly delete an agreement in an ad-hoc fashion.

True document deletion comes in two forms:

Adobe Sign - Document Retention

Retention - an Enterprise process by which Adobe Sign automatically deletes the Files related to an agreement from the Adobe Sign servers after a defined amount of time.  The Audit report is kept in the system to provide legal cover if the existing PDF copies of the agreement are ever contested.

Retention requires the account admins to sign a waiver affirming they understand that their documents are being deleted from the system, and are required to deliver a Signed And Filed email (with the attached signed PDF) to each recipient of the agreement, ensuring that all parties have a copy.

Adobe Sign - Feature: Deleting Agreements for Recipients GDPR

GDPR agreement deletion - The GDPR tools fully delete an agreement from the Adobe System, Files and audit trail included. To use the GDPR tools, you have to be a Privacy Admin on the account.

4 답변

S
Community Manager
ScottCarterCommunity Manager
Community Manager
June 21, 2018

Individual and Free users should now see the Privacy option in their admin menu:

The tool description can be found here

By entering your email address (the one bound to the user), you will see all of your agreements.

The user/admin in the individual account has full authority to delete any agreement they have created from the system.

    DarrenBiz
    DarrenBiz작성자
    Inspiring
    June 21, 2018

    Thanks ScottCarter​ for the update. Great to see a response so quickly.

    F
    figjamme
    Participant
    June 12, 2018

    So does this mean that the Individuals subscriptions which does not have the "Privacy Admin", not comply with GDPR. Like DarrenBiz​, I've found that the documents which are finalised and able to be deleted:

    - While no longer there under "Manage" dashboard

    - Is still on there under "Recent Events".

    While this is fine to have an audit trail, by clicking on the document name hyperlink, it shows the document still exists.

    The Document Retention Policy stays silent on what happens to the data on Individual subscriptions. 

    Adobe has a legal obligation to protect my interests and to declare that a deleted item is actually deleted when it is marked as such. I do not believe there is an ambiguity surrounding my intent for the document by marking it for deletion.  How does Adobe justify retaining my documents once I have actually marked it to be deleted?

      S
      Community Manager
      ScottCarterCommunity Manager
      Community Manager
      June 12, 2018

      GDPR tools, which allow for full deletion, will be made available to all service levels.

      I understand that at the moment, individual accounts can't see the Privacy Admin/Privacy UI, and that has been reported up to Engineering.

      What I expect individual accounts to see is something similar to the below image (with the new privacy tab exposed).

      F
      figjamme
      Participant
      June 12, 2018

      Hi ScottCarter​, thanks for your speedy reply.  The issue I am experiencing is not the fact I cannot view the Privacy tools, it is the fact that Adobe retains my deleted documents on their servers.

      Adobe's Document Retention Policy is silent on the retention of documents under Individuals subscriptions.

      Not sure if DarrenBiz​ is experiencing the same problems as I am.

      S
      Community Manager
      ScottCarterCommunity Manager답변
      Community Manager
      June 11, 2018

      Greetings!

      When you delete a document from the Manage tab, you are only deleting it from your view.  In theory, there are other signatories that have a right to review that document, and no one of them can remove access for the others via the Manage tab.

      Individual non-admin users may not truly delete an agreement in an ad-hoc fashion.

      True document deletion comes in two forms:

      Adobe Sign - Document Retention

      Retention - an Enterprise process by which Adobe Sign automatically deletes the Files related to an agreement from the Adobe Sign servers after a defined amount of time.  The Audit report is kept in the system to provide legal cover if the existing PDF copies of the agreement are ever contested.

      Retention requires the account admins to sign a waiver affirming they understand that their documents are being deleted from the system, and are required to deliver a Signed And Filed email (with the attached signed PDF) to each recipient of the agreement, ensuring that all parties have a copy.

      Adobe Sign - Feature: Deleting Agreements for Recipients GDPR

      GDPR agreement deletion - The GDPR tools fully delete an agreement from the Adobe System, Files and audit trail included. To use the GDPR tools, you have to be a Privacy Admin on the account.

      DarrenBiz
      DarrenBiz작성자
      Inspiring
      June 12, 2018

      Thanks Scott. I take it from the Data Retention Policy that personal accounts can never actually delete an agreement.

      Can you tell me if this is the case and if so, that all documents you ever put through Adobe Sign on a Personal account remain on the Adobe servers?

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      June 11, 2018

      Hi DarrenBiz,

      As you have deleted the document from the Manage Dashboard, it is deleted from your account.

      However, you will still be able to see that document in the recent events.

      The recent events just show the history related to the account and the link will be removed from there as well once you send the documents in future.

      As the new documents listed in the recent event list, the old one removes from there.

      Hope that answers your query.

      Let us know if you have any questions.

      Regards,

      Meenakshi

      약관 및 조건Accessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices