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M
MCBridges
Participant
May 20, 2025
질문

eSign populating to end of document instead of pre-placed / pre-assigned fields

  • May 20, 2025
  • 1 답변
  • 1877 조회

In the past, eSign fields worked properly: wherever I placed eSign fields, the signature was appropriately populated within the placed field exactly where they were initially placed.

For the past two months, when following an identical workflow, signatures populate within new fields at the end of the document, even when sending the eSign request to users with official (paid) Adobe accounts.

1 답변

Meenakshi Negi
Meenakshi Negi
Legend
May 20, 2025

Hi MCBridges,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please share the workflow used and how you add the fields. Also, share a screenshot of how the signature fields populate. and the sample document so that we can reproduce the issue. We will check this once we get more information.

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

M
Mary25346032ken7
Participant
May 20, 2025

Hello, I am having the same issue.  Placed properly within the document as I have done for years, now it is at the top of the page and reversed.  Sometimes it is on a seperate page at the end.  

M
MCBridges작성자
Participant
May 23, 2025

Hi MCBridges  and Mary25346032ken7,

 

Thank you for sharing the information. 

Please let us know if you are experiencing this behavior with the web forms or the forms you send for signature individually. 

 

@Mary25346032ken7 It seems that you have a different issue. Please share the information asked for above and share the screenshots.

We will get the behavior checked.

 

Thanks,

Meenakshi


I have also tested when sending to a single user, and the same results: multiple downloads of the document during the document building/preparation process, the deletion/lack of signature & text fields once sent, and only a single signature field on the last page of the multi-page document. This is also identical if sent as a single-page document. The pre-placed signature field(s) is/are unavailable to use/see and only a duplicate of the signature fields we have seen on the last page of the multipage documents.

See additional information attached. I have trialed this with .org emails (corporate Outlook-based), @17413941, and @yahoo.com, all with identical results.

Of Note: During this most recent re-test to produce screenshots, a star rating for the signing experience splashed on the screen for only 1-2 seconds and then automatically moved to the "You've signed successfully" screen without letting the end user (person signing) rate the experience. So, if Adobe has had a low response rate lately for this star-rating question, this may be why.

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