Getting a blank popup when requesting signatures in Acrobat Pro

[Shane_au]

Hi All,

When I hit request signatures, the popup where you enter recipients is blank.  I have used this may times before and never had this issue.  I have signed out, restarted the laptop ans signed back in twice, still the same issue.  Screenshot below.

Thanks for your help.

[Suzanne5E1B]

I am on an HP Elitebook and am having a similar issue. I can place my signature but when I request a signature now I am only getting a white box. I have to hit Esc to get out of it. I am able to request signatures if I do it online, but it takes longer. Through the desktop app I have to place my signature and enter any text. Then I have to go online to request the signature. Is there a fix for this? I've been able to request signatures up until a week ago. 

[Suzanne5E1B]

I also uninstalled and reinstalled Adobe DC.  Same issue occurs.  I installed Adobe DC on a coworker's computer to see if they would have the same issues.  They did not. I compared the settings in the Signature Preferences and they were the same.  

[TonyUtahState]

Is there a resolution to this issue? I have a user experiencing the exact same behavior as you are describing in your post. Is Adobe tech monitoring this thread?

Thanks.

[Suzanne5E1B]

I have not received any support that was helpful.  But I have found a work around... if you open Adobe DC, go to the Help Menu, select Repair Installation, then restart, it has worked for me.  But this has not been a permanent fix.  Every couple of days I need to do it again.

[TonyUtahState]

I did try that with no luck. A post in another thread leads me to believe that they are aware of this and working on a hotfix, but I've not heard back. Adobe? Hello? Is ths thing on???

[babyg88119523]

I too, have been experiencing this problem. Tech support re-installed the desktop version remotely which worked for a bit of time, and now it's back to the white pop-up. I am unable to save a doc, nor login to view my Notifications, nor Request Signatures. 

Hope this gets resoved asap, otherwise I will find another service provider that can do the same thing.

[babyg88119523]

And now when I try to login to Online version, I receive the continuos blue spinning circle and unable to do anything.

[TonyUtahState]

The post I was referring to is located here where it seems to be acknowledged that this is an issue:

GaganG
New Here , Oct 05, 2021

Hi Dola,

Sorry for the trouble and replying late on this.

The team is working on the fix. Could you please share your email address so that we can share the fix (not release yet) with you.

Thanks,

Gagan <ggoyal@adobe.com>

But I cannot find anything from Adobe or Gagan on this issue since that post.

If Adobe is in fact aware of this as an issue and is testing a hotfix, it would be nice to have more information about that.  

[DPosto]

This doesn't apply to those using a Mac...

[Meenakshi Negi]

Hi All,

Hope you are doing well and sorry about the trouble.

The team has identified few issues and fixed them. We have released an update that addresses the issue and would appreciate it if you can update the application to check if it fixes the issue for you.
You may go to the Help menu and select "Check for updates" in the application. For more information about the latest update, please refer to the following page: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...

Let us know how it goes.

Thanks,

Meenakshi

[Kastatsa]

Hi- I uninstalled and then reinstalled the Acrobat DC app from the desktop as an update was not listed. For now the issues seems to be fixed. Fingers Crossed. I really hated having to use other apps for this function. 

[Suzanne5E1B]

When I check for updates it says that the application is up to date.  My issues have continued.  I repair the installation, clsoe the application, and restart my computer and it will work for a day or two.  Then I need to repeat the process.  It is very frustrating.

[TonyUtahState]

I have manually installed the October opdate and the application behavior did not change, i.e., still getting the 'white box' when trying to request a signature.  Was it your understanding that this update specifically addressed this issue? Any further help would be appreicated.  Thanks.

[JustAUserinTexas]

We have the same issue. My PC worked when I unchecked "Use modern user interface". My co-workers unchecked but it never worked. That's when I upgraded my version to this latest and now I am broken too whether I uncheck that box or not.

[B Beeton]

Hi, I am experiencing the same issue.

This is occurring intermittently day in and out. 

I find by ending the AcroCEF.exe and closing Adobe DC it then will open fine after this.

But will continue to happen the next day and the next.

My applications are showing up to date.

This is really unproductive, and a fix would be much appreciated. 

Thanks

[TonyUtahState]

This seems like a rather pervasive issue. It would be really nice to hear from Adobe on this. Are you there, Adobe? Papa Can You Hear Us?

[B Beeton]

Yep i guess posting on a forum is not the way to get something solved. Maybe a support chat today might have some resolution.

[JustAUserinTexas]

FIXED after several months of trial and error...

If you use Zscaler, ensure it's not doing SSL Inspection on the Adobe sites.

[Shane_au]

It’s a pain and there is no fix from Adobe, it’s been an issue for years. The only solution I know is to close Adobe app or browser page ,open the task manager (Ctrl Shift Esc) and close all tasks associated with Adobe and creative cloud. Now open Adobe again and it should work.

Sometimes it’s months between these events or could be days.

Hope this helps.

Sent from my iPhone

[Meenakshi Negi]

Hi Shane_au,

Thank you for reaching out, and sorry about the trouble caused.

If the issue occurs again, ensure the connection is not intermittent, and the application is updated to the latest version. In the application, go to Help > Check for updates.

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

We may need the logs for further investigation if that does not resolve the issue.

Thanks,

Meenakshi

[Ian24636464y2ch]

None of that works.

It's the same suggestions over and over.

This whole thread is years of users telling you that none of that works.

[mariahweyne]

This has worked for some people.

Try this:

Go to https://account.adobe.com/security and end all active sessions.

Go to https://acrobat.adobe.com/link/home  and see if you open/edit, in fact work with a document.

If all is well, try opening you desktop version and see if the problem disappears.

[DPosto]

I did all that and I can request signatures if I log into Adobe on Chrome on my Mac - the app still isn't working on my app. I will try to uninstall and re-install and see if that works.

I not only ended all my active sessions, I disconnected all my apps/devices and re-established the connection. Now the Adobe App on my Mac (OS Sanoma 14.5) is completely locked and I can't even force quit out of it...