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J
JCGLF
Participant
December 21, 2019
Answered

How Cancel or Delete an Agreement that is in "Waiting for You?"

  • December 21, 2019
  • 1 reply
  • 12605 views

We have to prefil several our templates before we send them for signature. In doing so, we realize there is an error and need to modify the agreement or template. We have accumulated a few documents in "Waiting for You." There does not seem to be an option to cancel or delete these agreements. See the attached screen shot. How do you cancel or delete these agreements?

 

Thank you in advance. 

Correct answer MarjanA

Hi JCGLF,

 

Thank you for raising this point. 

 

To cancel the agreement, simply select 'Hide' on the right-hand menu. This will automatically cancel the agreement. 

 

 

Hope this helps!

 

Kind regards, 

 

1 reply

M
Community Manager
MarjanACommunity ManagerCorrect answer
Community Manager
December 23, 2019

Hi JCGLF,

 

Thank you for raising this point. 

 

To cancel the agreement, simply select 'Hide' on the right-hand menu. This will automatically cancel the agreement. 

 

 

Hope this helps!

 

Kind regards, 

 

    sameer_puri
    Adobe Employee
    sameer_puri
    Adobe Employee
    March 23, 2021

    Hello,

     

    If you hide an agreement from the manage page using the option mentioned by marjana51441123 the agreement should get hidden immediately from the manage page and the only way to see any such hidden agreements is if you check the 'Display Hidden Content' check box on the manage page:

     

     

    Please let me know if this isnt working for you as mentioned above, I can work with you to raise any bugs if you are seeing any.

     

    Regarding the requests to permanently delete an agreement, account Admins who are also Privacy Admins can do that (for security reasons, this capability is only granted to Admins of the Account). Please read the following help document to understand how to permanently delete agreements from Adobe Sign: https://helpx.adobe.com/sign/kb/to-delete-a-document-from-manage-Page.html

     

    Thanks

    Sameer Puri

     

     

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      March 31, 2024

      I can't tell you how disappointed I am to come to the forums and find 5-year old posts with the same issue I am having - with no clear resolution.  What in the heck.

       

      This seems simple enough to implement, and given some of the scam anecdotes in this very thread, I would suggest that it's us who are having our security compromised rather than the draft agreements that haven't ever been sent to anyone and therefore have no legally binding status.

       

      Please give us the option to just delete the things we create. I can't think of another platform or developer that does not let you do this.  Imagine Photoshop not letting you trash something you started but changed course on.

       

      I don't have a solution or any other question - just wanted to bump this to let the devs know that, yes, we would still like this as an option, preferrably before 2029.  Please fix.


      Hi WaffleToast,

       

      Thank you for reaching out.

       

      We have checked that you are using the Adobe Sign Enterprise plan. In this plan, the Administrators have two options to delete an agreement from the Adobe Sign system. Please refer to the information on the following help document: https://adobe.ly/3TYsigF. 

       

      Thanks,

      Meenakshi

       

       

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