How do you remove the Blue Line, Date and Name from Signature in Acrobat Sign?

[RoRlj]

We would like to use esign for documents; however, these documents are dated elsewhere and the signature should not be dated. Is there a way to turn the blue line, etc. on and off in esign? Thanks!

[Rijul Raj Khurana]

Hello Lillian,

You can disable the date and name by going to Account tab->Account settings->Signature Preferences and uncheck "Well formatted Signature".

-Rijul

[RoRlj]

There is no account tab. =(

[Rijul Raj Khurana · Accepted solution]

Hello Lillian,

Then, it seems that you are the user and not account admin. Can you inbox me your registered email address so that I can check your account?

Regards,

-Rijul

[lili@acwis.org]

I can't find settings... I only see preferences.  and Can't find  "Well formatted Signature".

[Jgo24687089b96r]

Hi RoRlj, 

Can this option be set at a user level rather than updating the above setting for all users within an account?

Kindest regards

[SLans]

Yes, we would also like this to be on User level rather than account-wide. Is there a way now?

[Hyde Accounta36594772dsx2]

hi, i have logged into admin account and followed your instruction to uncheck"Well formatted Signature", but when i go back to the non-admin account, it doesn't change anything. please advise what's wrong?

[Hyde Accounta36594772dsx2]

i suggest adobe should add a signature type which is signature only, because most of the forms they already requested date to be entered, your current setting for signature type is just not practical and not user friendly.

[mariahweyne]

See page 4 of the attached document.  The 100% e-sgin needs to be unchecked in order not to have the date and name included in the signature.

[precise_writer3990]

why should customer pay for something that is hard to use.

[brob3203]

Hi - I am having the same problem. Can you help? 

[Carlos5E95]

I also have the same problem, :S it's to difficult for something very easy.

[OfficeOffice]

I know, that I am signed as admin, but I can't find the settings, can you please help?

[MagentaSA · Accepted solution]

You need to be logged as the admin. The goto Accounts Tab> Account Settings> Signature Preferences> the uncheck Use well-formatted signatures and initials. IF you cant see the accounts tab then you are not the account admin or group admin.

 

[OfficeOffice]

I don't see these, does it mean that I am not logged as admin? If so, how do I log in as admin?

[valcparra]

1. Sign into Adobe Sign (https://secure.echosign.com/public/login) using an Admin account

2. Select your account icon on the top right corner (next to the bell/notifications icon)

3. Select settings

4. Select Edit settings, next to E-signing settings

5. Select Account Settings

6. Select Signature Preferences

[Meenakshi Negi]

Hey CHA,

Thank you for reaching out and sorry for the trouble.

We have checked your account and see that you have Adobe Sign individual as a part of Acrobat Pro DC.

The settings for Signature preferences are not available under this account. This is the reason you do not find this option.

Hope that information helps.

Thanks,

Meenakshi

[default9xci17ie23os]

Hi - I think I have the same (Acrobat Pro DC) - does that mean that I can't remove this date/name stamp in blue? It's really painful and almost renders the ability to get documents signed electronically, useless (many organisations reject it because they can see it has been done electronically).

Thanks 

Andrew

[Meenakshi Negi]

Hi Andrew,

Thank you for reaching out.

Currently, the option to make changes to the date and name stamp in blue is not available with the Adobe Sign plan included with Acrobat Pro DC. 

You may try to contact the support team to check if they can help via the following link: https://helpx.adobe.com/contact.html  

Thanks,

Meenakshi

[grandi5E1C]

I am having the same problem and I am an admin, this is the account tab and I dont find any settings here

[grandi5E1C]

on my personal account settings here is what I can see

[valcparra]

Use the link I posted above to sign into Adobe Sign. You are in the Adobe Acrobat Admin Portal from what I can tell.

[grandi5E1C]

I did used your link on my second screenshot, still no option on changing the account settings and signature preference (number 5-6 does not exist)

[JLilly]

Try this link.  I found it from some other page or article.  I could **not** find this setting as well.  I could only get to it directly from this URL.
https://documentcloud.adobe.com/link/signatures/?signUri=%2Faccount%2FaccountSettingsPage%23pageId%3...