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B
bryanshort-mft
Participant
December 2, 2015
Answered

How to cancel Adobe Sign Agreement?

  • December 2, 2015
  • 5 replies
  • 18638 views

I recently uploaded and sent a documents for signature. The form has some errors in it and I want to cancel it. I am one of the signers and the document was sent to me as the first signor. However, as there are errors, I want to cancel, but the option to cancel does not exist. Only "decline" to sign which will notify the other signors. I would prefer to quietly terminate the document and reissue it.

 

Please tell me how I can do this.

 

Thanks.

Correct answer Meenakshi Negi

Same issue here. We need a way to cancel/void an agreement after it has been signed by one or all parties. These things happen all the time. 


Hi Tim253405716h0o,

 

Thank you for reaching out.

 

There is no option to cancel the agreement once it is signed and filed. For more information on canceling a contract, refer to the following help document: https://helpx.adobe.com/sign/using/sign-cancel-agreement.html. 

You may share your suggestion with the team via the following page: https://adobesign.uservoice.com/forums/21617-acrobat-sign-general. 

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

5 replies

B
Bellani5C6E
Participating Frequently
July 17, 2021

How can I cancel or void a signed agreement?  I sent an agreement to a customer, and the deal fell through so I need to void the contract.  It's easy to cancel one that hasn't been signed, but this option doesn't show up for a completed agreement.  Help!

 

 

    S
    Susan22229682zlt0
    Participant
    December 13, 2021

    Did you ever receive a response to your question re cancelling a signed agreement?

     

    B
    Bellani5C6E
    Participating Frequently
    December 13, 2021
    No I did not. But I don't think it's possible.

    --
    Warm regards,
    Sue
    407-733-0296
    www.bellanivacations.com
    I
    isa1y13
    Participant
    June 17, 2020

    I set up an agreement for signatures and one of the delegators accidentally "declined" to sign and this seems to cancel the entire agreement's signature process-is there a way around this so we dont have to reissue agreements for signatures?

    A
    ASAPATL1
    Participant
    October 4, 2019

    Hello, can I cancel an agreement that a former customer has already signed because we are no longer going to perform the job for them?

     

    Just looking for something in writing showing that the contract they signed is no longer valid.  Is there an AdobeSign tool for that?

     

    Thanks!

    Meenakshi Negi
    Meenakshi Negi
    Legend
    October 4, 2019

    Hi ASAPATL,

     

    As the document is already signed, the document cannot be canceled now. You can cancel the document only if it is not opened or signed by the signer.

    However, you may delete the document from the account if that is not required anymore. 

    To delete the document from the account, refer to the steps provided in this thread link https://community.adobe.com/t5/Adobe-Sign/Delete-Archived-Document/td-p/10466200

     

    Let us know if you need any help or experience any issue.

     

    Regards,

    Meenakshi

     

     

     

     

    MichaelKazlow
    MichaelKazlow
    Legend
    March 19, 2017

    Only the creator of the agreement can do that.

    B
    bryanshort-mftAuthor
    Participant
    March 19, 2017

    But I am the creator.

    MichaelKazlow
    MichaelKazlow
    Legend
    March 19, 2017

    I have an enterprise account, I can select the sent PDF file in the manage tab, the a cancel button will be visible.

    Arpin_Moving_Academy
    Arpin_Moving_Academy
    Participant
    December 2, 2015

    I have sent out agreements "contracts"

    to various vendors with 2016 pricing. The agreement was to be signed by the vendor and countersigned by my company. This signing/countersigning has occurred...now the vendor has changed their mind and wants the contract withdrawn. How do I cancel the agreement and send notification of such to the vendor.

      abhissha
      abhissha
      Participating Frequently
      December 3, 2015

      Hi Arpin,

      You can go to Manage tab and cancel the transaction from there and provide a reason for it.

      Thanks,

      Abhishek

      A
      Anonymous
      September 7, 2016

      I would like further clarification. This does not address how to cancel it AFTER the agreement has been signed. The option to "Cancel" changes to "Delete" after it's been signed, so I cannot tell if it's the same action.

      The description given for deleting an agreement states, "When you delete an agreement, it will be  moved into the Cancelled/Decline section. Why Delete? Perhaps your Adobe Sign account is getting crowded and you want to remove old documents. To remove an agreement from your account complete, you can delete and then hide it."

      I just want to make sure deleting is the same as cancelling. I need to cancel an agreement, not just delete it because it's getting crowded and I need to remove old documents.

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