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A
Anonymous
May 30, 2019
解決済み

Delete Archived Document

  • May 30, 2019
  • 返信数 7.
  • 22029 ビュー

I have used the Adobe Reader desktop application to sign two documents.  Adobe generated a URL for them, and I downloaded the signed files from my Document Cloud.  The documents show a status of 'Archived'.  I want to delete those files, but there is no option to do so.  How may I accomplish this?

I have attached a screenshot with redacted filenames showing the options that I have to work with.  Thank you for your assistance. 

    解決に役立った回答 Meenakshi Negi

    Hi Mj,

    Sorry for the delay in response.

    Please refer to the information mentioned below in order to delete the document from Manage page or from the Account in Adobe Sign.

    • If you are trying to remove the account from the manage page, then use the "Hide" option provided when you select the document from the list. That option will remove the document from the Manage page in your account.
    • In case, you are using Document Cloud to access Adobe Sign account, use the steps provided below in order to delete the document from Adobe Sign account permanently.

         - In the account, click on the circle in blue provided at the extreme right-hand side of the screen.

        - Select Settings > Edit signature settings.

       - Then select "Privacy" from the left-hand side pane.

       - Enter the email address of the recipient in the search bar. That will open all the documents for that particular recipient.

       - Select the document from the list that needs to be deleted.

       - Click on the trash icon provided at the extreme right-hand side of the document.

    Hope the information helps.

    Let us know if you have any questions.

    Regards,

    Meenakshi

    返信数 7

    G
    Guest_VS
    Participant
    September 18, 2022

    When I tried to delete the file using this method, it said your request has been submitted and the file will be deleted. Does someone at Adobe manually look into this request?

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 21, 2022

    Hi Guest_VS,

     

    Thank you for reaching out.

     

    Could you please confirm the method you have used to delete the file?

    Did you check if the file appears in the list or if you still open that file?

    If the file still appears, please try the steps again and share the screenshot of the message you receive.

     

    Thanks,

    Meenakshi

      Q
      Quinn28777672xamm
      Participant
      March 8, 2023

      So this issue has been going on, just based on this thread, for almost 4 years now and still no solution from Adobe? How can we delete an archived file listed under "Agreements"?!

       

        J
        J MW
        Participant
        August 6, 2021

        Unfortunately this method is no longer valid. If the documents were signed and saved, they are archived to the documentcloud.adobe and the option to "delete" is not available. There appears to be no way for the end user to delete the pdf?

          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity Manager
          Community Manager
          August 16, 2021

          Hi J MW,

           

          Sorry for the delay in response.

           

          As you have mentioned above, there is no option to delete the file. Could you please confirm if you are trying to delete the Adobe Sign file or the PDF from in Documet Cloud.

          It would be helpful if you can share the screenshot of the window showing the file and options you get.

           

          Thanks,

          Meenakshi

          D
          defaultsr7plv9zmwqn
          Participant
          November 11, 2021

          My client wants all excuted documents/references/copies etc to be permanently removed from the Adobe Servers. How is this done?

            D
            defaultuo3jcpga9tqs
            Participant
            October 3, 2020

            ABSOLUTELY NO REASON ADOBE SHOULD MAKE IT THIS HARD TO DELETE A DOCUMENT.

            NO LOGICAL REASON.  IF THERE WAS A LOGICAL REASON, ADOBE WOULD SHARE THE REASON.

            TOTAL BS TO WASTE EVERYONE'S TIME, AS YOU CAN FROM THESE CUSTOMER POSTS.

              W
              Wayne5FD7
              Participant
              August 17, 2020

              THANK YOU!!!!

              Holy bleep that shouldn't be such a run around task.  The delete file function should be available at the top.  OR at least a link to the privacy page.  Ridiculous how unnecessarily challenging this is.  I will never get back the 90 minutes it took to figure this out!!!

                B
                brianheard
                Participant
                June 5, 2020

                Took me ages to find answers for agreements. There was no information in help guide to "UN-Hide" agreement. I even went as far as to choose the "Older Layout" option. This was perfect, even if I took 2 hours to find! Thank you.

                A
                Anonymous
                June 17, 2020

                Hi! Thank you. 

                C
                chloestina
                Participant
                March 28, 2020
                1. I want to unshare documents and delete them from the system permanently but I'm having issues doing so.
                2. When I try to delete them through my settings > signatures > privacy, there are no argreements listed on the page for me to delete, despite clearly having documents listed on document cloud.
                3. Both archived and hidden documents that I have previously shared are still accessible to anyone who clicks on the share link.
                4. This is not compliant with GDPR.
                5. Please help with this issue. 

                 

                 

                 

                  E
                  Eric5EEF
                  Participant
                  August 12, 2020

                  You need to search for your email in the search bar (see where it says 'Enter email...' in your 2nd image), try the email associated with your account. The list is blank by default.

                    T
                    Tiffanie5C97
                    Participant
                    March 15, 2021

                    I am having a similar issue, but it still says your search turned up no agreements. Are there settings I need to change to make the agreements visible in this "privacy" section?

                    Meenakshi Negi
                    Community Manager
                    Meenakshi NegiCommunity Manager解決！
                    Community Manager
                    July 26, 2019

                    Hi Mj,

                    Sorry for the delay in response.

                    Please refer to the information mentioned below in order to delete the document from Manage page or from the Account in Adobe Sign.

                    • If you are trying to remove the account from the manage page, then use the "Hide" option provided when you select the document from the list. That option will remove the document from the Manage page in your account.
                    • In case, you are using Document Cloud to access Adobe Sign account, use the steps provided below in order to delete the document from Adobe Sign account permanently.

                         - In the account, click on the circle in blue provided at the extreme right-hand side of the screen.

                        - Select Settings > Edit signature settings.

                       - Then select "Privacy" from the left-hand side pane.

                       - Enter the email address of the recipient in the search bar. That will open all the documents for that particular recipient.

                       - Select the document from the list that needs to be deleted.

                       - Click on the trash icon provided at the extreme right-hand side of the document.

                    Hope the information helps.

                    Let us know if you have any questions.

                    Regards,

                    Meenakshi

                      H
                      Happy Bunny
                      Participant
                      March 2, 2020

                      Your post is a life saver! Thank you so much! I wish the site support would be informed of this as well.

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